Digital Technology Lead, IT

First Book has a mandatory Covid-19 vaccination policy (medical and religious exemptions permitted). Proof of fully vaccinated status is required before an interview.

About the position: (This is not a 100% remote position/ MANDATORY IN OFFICE: Tuesday & Wednesday)

Essential Duties and Responsibilities:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage two Quality Insurance Engineers & oversee two consultants
• Technical Leadership:
• Drive digital technology evolution roadmap and execution plan in a fast-paced environment.
• Bring 'out of box' thought leadership to take First Book to the next level of process efficiency and automation, to scale us through our next phase of growth.
• Lead and mentor a team of developers, business analysts, and quality assurance engineers by providing expertise and guidance within all technical aspects of digital tech DevOps to include design, build, and launch.
• Identify opportunities for innovation and quality improvements with the mindset of simplify, optimize, and modernize.
• Operate and guide through a 'Product Mindset' mode that puts our members at the center of all programs, processes, and systems design, delivering best in class and industry-leading experiences.
• Role includes responsibility over product management, UX/UI development, and front-end QA.
• eCommerce Expertise:
• Set strategy, roadmap, and execution for key technologies across member-facing eCommerce and order management processes, in partnership with the marketing and eCommerce business teams.
• Articulate and implement eCommerce architecture, considering scalability, performance, and security.
• Integration Mastery:
• Demonstrate a proven track record of integrating eCommerce systems with CRM, MarTech, ERP, shipping methods, and payment methods.
• Collaborate with cross-functional teams to ensure seamless integration and functionality across our web, eCommerce and marketing technologies.
• Mobile-First Design:
• Possess a deep understanding of mobile-first design principles and implement strategies to enhance the overall user experience with our digital properties across multiple devices.
• Project Management:
• Manage development projects from inception to completion, ensuring timely delivery and adherence to quality standards.
• Effectively communicate project timelines, milestones, and potential risks to stakeholders.
• Architectural Evaluation:
• Evaluate and recommend technical solutions, driving simplification of business processes and enhancing system efficiency.
• Stay abreast of industry trends and advancements to keep the technology stack current and relevant.
• Cloud Environment and Deployment:
• Demonstrate familiarity with cloud environments and deployment processes.
• Oversee deployment steps and ensure a smooth transition to production environments.
• Technical Proficiency:
• Expertise in PHP 8 and MySQL, with a strong ability to troubleshoot and optimize code.
• Familiarity with composable commerce architectures is a plus.
• The responsibilities of this role may increase at any time.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

• 5-7 years of hands-on experience in eCommerce platform design and development, with a strong business and IT acumen in the private, public, government, or non-profit sector.
• Supervisory experience of at least 2 employees; contractor/vendor oversight experience is a plus
• Proven experience with Adobe Commerce/Magento as an engineer. Experience with other eCommerce platforms (e.g. Shopify, Salesforce Commerce, etc.) is a plus.
• Solid background and understanding of complex customer-facing applications, cross functional processes, and systems, including Marketing Technologies, eCommerce, ERP, shipping, and payment.
• ERP deployment and ERP process knowledge is a plus due to heavy integration to front-end commerce platforms. Proven track record of success leading eCommerce platform and teams in a dynamic, rapidly changing entrepreneurial environment.
• Project management skills to lead and guide DevOps teams. A background in agile methodologies and SCRUM certification is a plus.
• Technical and architectural proficiency in evaluating and simplifying business processes.
• Familiarity with cloud environments and deployment processes.
• Expertise in PHP 2 and MySQL.
• Understanding of composable commerce architectures is a plus.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.

Education:

• Bachelor Degree or equivalent experience

All full-time employees are eligible for the following benefits:

•  Hybrid work environment - can work from home and office 

•  Dental & medical insurance

•  Life and Accidental Death and Dismemberment coverage

•  Vacation leave

•  Sick leave

•  Twelve Annual Holidays

•  401K and employer matching pension contribution

•  Transportation benefits