Springwell is seeking compassionate community specialists to provide information to older adults, family caregivers, individuals with disabilities, and community professionals.
DESCRIPTION:
Information and Referral Specialists work with consumers over the phone, via email, and in person at the Springwell office. They provide support and consultation to individuals who are seeking assistance navigating services available to them. The Specialists are able to build rapport with both non-professional and professional callers, provide empathy and support, assess needs, and make appropriate referrals to internal Springwell programs and to external agencies. Specialists build an extensive knowledge of providers, agencies, and services available to the community and use their skills to share this knowledge in a way that supports and empowers consumers. The team also conducts research for and makes updates to informational materials that are provided to the community and utilized by Springwell staff.
ESSENTIAL JOB FUNCTIONS:
QUALIFICATIONS:
GENEROUS BENEFITS:
COMPANY PROFILE:
At Springwell, we are dedicated to our mission. For more than 40 years, our staff has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.
We are also committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each, and every member of our staff. At Springwell we are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.
We believe in and are looking for new staff who embrace:
Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.
Keywords: Ashland, Belmont, Boston, Braintree, Brookline, Cambridge, Canton, Chelmsford, Chelsea, Dedham, Dover, Framingham, Hingham, Holbrook, Holliston, Hopkinton, Hudson, Marlborough, Milton, Natick, Needham, Newton, Northborough, Rockland, Randolph, Sherborn, Southborough, Sudbury, Waltham, Watertown, Wayland, Wellesley, Westborough, Weston, Westwood, Weymouth, Winthrop
Springwell is seeking compassionate community specialists to provide information to older adults, family caregivers, individuals with disabilities, and community professionals.
DESCRIPTION:
Information and Referral Specialists…