STUDENT PATHWAYS MANAGER

Who We Are and What We Believe:

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students of color from under-resourced communities as they get into college, graduate, and go far in life. We achieve this mission by providing one-on-one guidance during the college application process through college graduation and the successful launch of their careers.

Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.

When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other.  We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our fields, we are driven by our mission and extremely proud of the work we do.

What You Will Do:   

This role will play a pivotal role in driving progress in the development of Student Pathways, a strategic initiative aimed at refining our curriculum to best support students in an effective, efficient, student-centered manner. The Student Pathways initiative is a key lever in the organization’s goal to drive programmatic efficiency and impact, setting the foundation for scaling our program to reach more students. Reporting to the Senior Director of Program Design, the Student Pathways Manager will support with codifying curriculum and interventions for students in Bottom Lines’s college Success program, using data from an Early Warning System (EWS) in order to create more standardized and impactful dosage models.  As a highly organized project manager with meticulous attention to detail, you’ll facilitate cross-functional collaboration and alignment among stakeholders, manage feedback cycles, and support teams designing, developing and refining programming.  You’ll map the end-to-end student experience, leverage data analytics to enhance engagement strategies, and integrate feedback to drive programmatic enhancements.  

Note: this role is being supported by a 3-year grant supporting Bottom Line’s goals on efficiencies and scale 

Pathways Curriculum Project Management (50%) 

• Lead project management for the Pathways project, working closely with the Senior Director of Program Design to facilitate the planning, coordination, design, and implementation of program enhancements aimed at increasing efficiency and responsiveness to student needs. 

• Lead the coordination of various program/project activities within the Student Pathways project, including facilitating working groups, gathering input from stakeholders through focus groups and surveys, and communicating across internal program design staff to ensure alignment and effective change management.  

• Gather insights and recommendations from frontline staff for refining interventions and enhancing student outcomes. 

• Collaborate with the Curriculum and Training Team to identify the requirements for staff training and student facing materials to maximize engagement and effectiveness. 

• Collaborate with the Program Operations team to ensure alignment in program design and implementation.  

Early Warning System Product Ownership (30%): 

• Document requirements and serve as product owner to support iterative development of the Early Warning System (EWS), a predictive model that highlights when students may require additional support to graduate on time. 

• Collaborate closely with the Data and Tech team to ensure the effective integration and implementation of the existing Early Warning System (EWS). 

• Support with the development of a comprehensive plan for adoption of the Early Warning System (EWS), outlining key steps and strategies to maximize the impact on student persistence and graduation and leveraging data insights for continuous program improvement. 

• Monitor and support the assessment of the organization's progress in effectively using EWS to support student persistence and graduation. 

• Implement effective change management strategies to facilitate the seamless integration of program design enhancements, curriculum revisions, and the adoption of new interventions. Ensure that all stakeholders, including staff, students, and alumni, are well-prepared for and supportive of program changes, and actively address any challenges or resistance that may arise during the implementation process. 

Student Engagement Design & Project Management (15%): 

• Support the definition of the end-to-end user experience for Bottom Line students, identifying pain points and opportunities for improvement to optimize the student journey, maximize engagement, and build affinity for the organization. 

• Support the analysis and identification of opportunities to proactively engage students who may benefit from additional support or personalized interventions to enhance their engagement and persistence in the program, utilizing data-driven insights to develop targeted outreach strategies and interventions aimed at maximizing student retention and success. 

• Integrate feedback from staff and students to drive the development of program initiatives and interventions that address regional differences and evolving student needs. Collaborate with the Program Design and Innovation and Program Operations teams to ensure scalability and replicability while considering advisor/staff turnover rates to maintain a consistent and impactful student experience across regions. 

Organizational Support (5%):  

• Advance Bottom Line’s mission and brand    

• Maintain a “students first” perspective, actively building connections with colleagues across functions to build understanding of each other’s work, and more importantly, serve as the best possible advocate for our students and mission.   

• Work collaboratively with others on the National Team and with regional teams on shared projects, committees, and other opportunities. 

Work Schedule: 

9:00 am to 5:00 pm with additional hours as needed

Expected Travel: 

Up to 5% 

Who Should Apply:  

If you meet the qualifications below, you should apply.  

• Bachelor’s degree or equivalent   

• Work authorization required.   

• 3-5 years of program development and project management experience, ideally in the nonprofit, education or workforce development setting  

• Strong project management skills with the ability to lead cross-functional teams and drive results.  

• Excellent communication and interpersonal skills, with the ability to effectively engage diverse stakeholders effectively.  

• Demonstrated commitment to diversity, equity, and inclusion in program design and implementation.  

• Experience with program evaluation and assessment methodologies in support of data-informed decision-making. 

• Familiarity with agile project management preferred. 

• Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values  

• Demonstrated proficiency and/or growth potential in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning