Workforce Solutions Manager

AGENCY BACKGROUND:

Northern Manhattan Improvement Corporation (NMIC) is a community-based, not-for-profit organization founded in 1979 that has grown into a leading multi-service agency with over 140 staff serving New York City with a focus on upper Manhattan and the Bronx. Our mission is to serve as a catalyst for positive change in the lives of the people in our community on their paths to secure and prosperous futures. Integration is the cornerstone of NMIC’s programs, and our staff can identify and address a broad array of immediate needs through comprehensive crisis intervention services. With their crises resolved, clients move seamlessly to capacity building services through our holistic programs designed to transition individuals and families to self-sufficiency. 

• Our Legal Services, Social Services, and Weatherization programs meet community members’ basic needs including housing, income, nutrition, and health.

• Our Community Organizing program empowers groups of residents to collectively secure longer term and larger scale improvements to their own basic needs. 

• Our Education & Career Services program imparts individual community members with the practical tools necessary to build secure and prosperous futures.

Job Title: Workforce Solutions Manager

Department: Education & Career Services

Reports To: Adult Career Services Program Manager

Location: Main Office: 45 Wadsworth Avenue, NY, NY 10033

FLSA Status: Exempt

Work Model:  Hybrid

SUMMARY OF RESPONSIBILITIES:

This is a full-time position within the Education & Career Services Department reporting to the Train & Earn Program Manager and working closely with other members of the department’s workforce solutions team.  This role is hybrid, requiring at least two days per week in office, as well as attendance at in person meetings, conferences, and events as necessary.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

Program Implementation:

• Facilitate select sessions in NMIC’s employment readiness training (ERT) that introduce clients to the job search and application processes, workplace expectations, and characteristics that promote job retention and advancement. 

• Lead sessions to introduce clients to a range of employers and career pathways.

• Interview, screen and evaluate candidates’ job readiness prior to referral to employment interviews.

• Perform mock interviews/employment readiness preparation with candidates when necessary or refer candidates to staff for further coaching.

• Match interview referrals to candidates’ interests, occupational training tracks and skill sets.

Business Development:

• Develop an outreach strategy including a marketing materials (fliers, one pagers and presentation materials) that promotes NMIC’s workforce brand to employers, funders, and other key stakeholders.

• Build a strong and sustainable pipeline of quality employment opportunities with a focus on security and health careers.

• Follow up with employers to get feedback on candidates and to secure documentation verifying candidates’ employment outcomes

• Design, test and implement a wide range of employment support services (e.g., labor market education, career assessments, etc.) to produce high-value placements.

• Utilize data management and tracking tools to track all candidate interviews, employer feedback and placement data to ensure programs are on track to meet annual performance goals.

Administrative and other Duties:

• Manage relationships with stakeholders, including funders, program partners, professional associations, employer coalitions, and others.

• Submit weekly and monthly reports on account management activities, job placements and business development activities.

• Work closely with leadership staff and other stakeholders to develop a customized, dynamic ERT curriculum that includes presentations, worksheets, multimedia elements and activities to support candidate learning in multi-level classrooms.

• Become proficient with data tracking tools, including NMIC and key funder databases, to support performance management.

• Attend all division, department and agency meetings, trainings or workshops as required.

• Additional related responsibilities may be assigned.

QUALIFICATIONS:

• Bachelor’s degree and a minimum of 3 years of experience in workforce development, HR, sales or development.

• Excellent written and verbal communication ability, including presentation techniques and interpersonal skills.

• Proactive and outgoing personality.

• Superior problem solving skills and results-oriented.

• Strong working knowledge of all MS Office applications, particularly Word and Excel.

• Bilingual English/Spanish is preferred.

SALARY/BENEFITS:

Comprehensive benefits package including medical, dental, life, and disability insurance; paid time off consisting of 20 vacation days, 15 sick days, 5 personal days, 11 agency holidays, plus the week off from Christmas Eve through New Year's Day; a 401k with agency contribution; and other benefits.

Salary: $60,00 to $68,000 based on experience

NMIC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

NMIC is an Equal Opportunity Employer and actively encourages candidates of diverse backgrounds to apply for employment. Applicants must meet the minimum requirements in terms of qualifications. An equivalent combination of education and experience will be considered unless specifically stated otherwise.

TO APPLY:

Please submit the following to Katje King, Director, Education & Career Services, at katjeking@nmic.org with the job title in the subject line:

• Cover letter

• Resume

• Salary Requirements

All attachments should be in Word or PDF form. No phone calls, please.