Property Manager

POSITION SUMMARY:

The Property Manager is responsible for the day-to-day management and smooth and safe operation of the Coalition’s buildings, which include two residential housing programs for formerly homeless households and the small commercial building owned and occupied by the Coalition as its headquarters. The Property Manager reports to the Director of Operations and Technology and is responsible for staff supervision, operating the properties within budget, facility maintenance, and compliance issues in all buildings.  In the residential properties, the Property Manager is also responsible for resident relations and working with the Social Services team to help keep our residents stably housed in a safe and well-maintained facility. The Property Manager serves as Fire Safety Director/Emergency Action Plan Director (FSD/EAP) at the Coalition’s headquarters, and ensures compliance with fire and safety codes.  The Property Manager performs all job duties consistent with the mission and goals of the Coalition for the Homeless.

QUALIFICATIONS: 

Bachelor’s degree in real estate development/finance, property management, urban planning or business, especially in the affordable housing space, is preferred.  Five years of experience in property management is required.  Experience with property management software such

as MRI, and proficiency in Microsoft Excel and other Microsoft Office applications.  Experience with supportive housing programs and services for formerly homeless individuals. Experience working with City and State agencies such HPD, NYCHA, HRA, HCR. Ability to communicate with people of diverse backgrounds. Experience working with persons who have experienced homelessness is strongly preferred. Must have ability to interact respectfully with staff, residents, visitors, vendors, consultants and inspectors. FLSD Certificate of Fitness strongly preferred.  Ability to read and write in the English language required. Proficiency in Spanish is preferred.

DUTIES and RESPONSIBILITIES

For the two residential housing locations:

1. In close cooperation with Social Services and Finance staff, oversee the processing, production and maintenance of tenant invoicing and receipts;

2.Ensure compliance with all relevant government programs including: Section 8, low-income housing tax credits, building registrations, DHCR, HPD, DHS, etc., and maintain good relations with oversight agencies;

3. Oversee income certification and verification and ensure all necessary compliance, including with Rent Stabilization, LIHTC, HUD, HCR, HDC, HPD, HOME, HHAP, Shelter plus Care, and any regulatory agreements, partnership agreements, and rental subsidy contracts;

4. Ensure that all required licenses, operating certificates, and other critical documents  are current;

5. In close cooperation with Social Services, oversee lease- up of vacant units in compliance any regulatory agreements, fair housing marketing, tenant selection plans, tenant applications, any agency-regulated lotteries, and referral programs;

6. Assist new residents with move-in and orientation to the building and community;

7.Protect resident rights at all times;

8.Develop one-to-one relationships with residents;

9.Monitor resident satisfaction with building operations and staff;

10.  Meet quarterly with Finance, Operations, and Social Services to discuss tenant

arrears, tenant issues, and other building issues;

11.  Meet regularly with Social Services, collaborate with Social Service team on tenant

issues as appropriate, make tenant referrals to Social Services as needed;

12.  Provide input for annual operating budgets;

13.  Maintain tenant information including move-ins and move-outs, rent changes, subsidy

changes, and rent payments in the MRI system;

14.  Maintain unit, resident, vacancy and monthly reporting information required in the CAPS

system and any additional reporting as required by HRA;

15.  In close cooperation with Social Services and Finance staff, track the turnover of

apartments, conduct intake interviews with prospective tenants in adherence

with contract obligations, and participate in the tenant selection process;

16.  Supervise and manage maintenance staff, and work in close cooperation with Social

Services and the Director of Operations & Technology to ensure timely and

complete delivery of all relevant building services to tenants, including performance

of all necessary apartment repairs, maintenance, and renovation;

17.  Ensure that all residential apartment units and common areas in the building are consistently

in good repair and well-maintained; 

18.  Ensure that the buildings, sidewalks and alleys are clean and well-maintained by the

Superintendent;

19.  Conduct comprehensive annual inspections and arrange for any necessary repairs;

20.  Serve as a contact with vendors/suppliers, building maintenance/safety/systems

contractors, and public agencies for matters relating to upkeep and maintenance

of buildings, and maintain active relationships with service contractors who

provide maintenance on building equipment

21.  Implement and/or supervise ordering of supplies in consultation with the building

superintendent and the Director of Operations & Technology;

22.  Maintain accurate records, tracking service and performance of equipment

23.  Serve as primary liaison with legal counsel in the preparation of documents required

for legal proceedings with tenants;

24.  Attend training sessions and conferences as required for enhancement of job skills;

25.  Submit all required reports in a complete and timely manner;

26.  Assist with other duties as directed

For the Coalition for the Homeless operational headquarters:

1. Ensure the building is well maintained at all times;

2. Assist Director of Operations & Technology in ensuring the building is compliant with all relevant building codes and regulations;

3.Supervise and manage the organization’s Building Operations staff and Security staff and vendors, including work schedules and assignment of specific duties;

4. Serve as a contact with vendors/suppliers and building maintenance/safety/systems contractors for building and office related matters;

5. Serve as Fire and Life Safety Director (FLSD) providing visual inspections daily of all fire safety systems (to include pull stations, exits, alarms, and other equipment) and maintaining record keeping and logs as required by Fire Safety Plan(s);

6. Obtain weekly supervision with the Director of Operations & Technology or designee to review Operations status of all buildings;

7. Organize, maintain and administer departmental office processes, such as ensuring that all files, orders/requisitions for supplies and equipment, maintenance and office supplies, invoices, expense records, receipts, payment vouchers, petty cash and related documents, are in good order;

8.Participate in other staff meetings and activities as directed, including trainings and staff development and orientation activities;

9. Perform all other duties as may be assigned by the Director of Operations & Technology or designee.

REPORTS TO:  Director of Operations & Technology