Case Manager (CRSP)

ROLE AND RESPONSIBILITIES

The duties listed below are intended as examples of the types of work that may be performed by a Case Manager for the Community Reintegration Services Program (CRSP). but are not all necessarily performed and do not include all specific functions and responsibilities that the Case Manager may be expected to perform.

• Provide in-depth, wrap-around case management services to a caseload of individual clients referred through the Probation Department who have recently exited prison and are currently in the community on probation.
• Perform needs assessment with each client, create appropriate case plans, and conduct individual case management sessions with clients, both at intake and at regular intervals while cases remain active.
• Utilize a variety of interventions such as TCU Mapping, Cognitive Behavioral Therapy, and Motivational Interviewing to support client well-being and target criminogenic risk factors.
• Coordinate services and actively place clients at relevant job training programs, housing sites/programs, employment sites/programs, and social service, substance abuse, and mental health treatment programs.
• Assist in client resource utilization by accompanying or transporting clients to off-site programs, job sites, and social service providers.
• Provide frequent client follow-up contact and support via phone, off-site visits, or office visits.
• Assist with workforce development and employment lab at Probation & Parole locations.
• Assist participants with building skills to manage daily stressors, improve impulse control, and reduce negative behaviors.
• Communicate with the courts and probation and parole advocate during court proceedings when needed, and maintain and foster relationships with community partners.
• Assist with creating program marketing materials and digital infographics.
• Serve as a program representative as needed at community meetings.
• Assess and report on client progress and participation at regular intervals.
• Track and update client information using the agency’s database program.
• Generate monthly, and quarterly reports and year-end reports to Dept. of Corrections and Management.
• Coordinate, re-stock, and maintain documents for the on-site food pantry.
• Accept and perform other work as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Significant knowledge and experience related to justice-involved people, the social forces and systems impacting them, and the resources available to them required. A bachelor’s Degree in human services, social work, or a related field is also required. Master’s degree preferred. Experience in motivational interviewing, strengths-based case management, and/or Cognitive Behavioral practices is also preferred.
• Background checks and clearances are required as per program contract(s).
• Basic computer skills, including but not limited to the use of Microsoft Office, as well as Zoom/Skype and other distance meeting resources.
• Ability to multitask and work both independently and with supervision, on-site and remotely.
• Embrace an understanding of justice involvement that acknowledges the impact of institutional racism and the systemic oppression of BIPOC, women, and LGBTQ+ people; must share the belief that people can change in positive ways.
• Must embrace teamwork, have a strong work ethic, and be a self-starter with a positive attitude, with a good sense of humor.
• Strong team building, organizing, writing, and other communication skills are essential.