National Emergency Number Association

About NENA

NENA: The 9-1-1 Association represents tens of thousands of hard-working 9-1-1 first responders who assist individuals in crisis and play a vital role in almost every emergency. Our board, staff, members, and volunteers are directly involved in improving all aspects of 9-1-1 and in keeping our communities strong, safe, and vibrant.

NENA ensures that 9-1-1 is prepared to meet the needs of all who are in need of help by developing the standards that make the 9-1-1 system work, providing training and best practices for 9-1-1 professionals, and educating the public about 9-1-1 and its proper use. 

NENA’s Vision

A public made safer by 9-1-1 services delivered by highly trained emergency-communications professionals and powered by the latest technologies.

NENA’s Mission

NENA: The 9-1-1 Association empowers its members and the greater 9-1-1 community to provide the best possible emergency response through standards development, training, thought leadership, outreach, and advocacy.