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The Client Services Operations Fellow will work directly under the Residential Operations Manager to promote the efficiency and effectiveness of the Transitional Housing Program. Polaris Project’s clients are survivors of sex trafficking and labor trafficking, including foreign nationals and U.S. citizens, adults and youth. The Client Services Operations Fellow will be matched with responsibilities based on the Fellow’s background and areas of strength.

Operations activities include, but are not limited to: soliciting in-kind donations; seeking local housing rentals; planning events and field trips; researching legal documents, forms, and other programmatic materials; researching potential purchases; gathering and organizing data; coordinating schedules; maintaining documentation; technical support; running errands; and organizing furniture.

Client Services Operations staff and fellows work in an unstable and emotional environment. Ability to maintain focus in and adjust to unexpected situations, as well as a strong comfort level working with clients from difficult backgrounds, are required.

Requirements:
• Extremely reliable and organized; Ability to follow directions with attention to detail
• Willingness to take on tedious tasks to promote the well-being of our clients through administrative program support
• Ability to adjust to unexpected situations and to maintain focus in an unpredictable environment
• High level of comfort working with and around people from diverse and troubled backgrounds

Other Qualifications:
• Experience working with diverse and/or disadvantaged populations
• Flexible schedule including availability on some evenings/weekends
• Experience working with exploited youth
• Experience working with survivors of violence/trauma, such as with domestic violence and sexual assault survivors
• A car with insurance, and a personal laptop
• Proficiency in either Spanish or Korean

All application materials should be sent electronically as attachments to Fellowship@polarisproject.org. Please specify your top three preferred fellowship positions. Materials should include a custom cover letter, resume, and three references, plus any additional personal statements you may wish to include. The deadline for application is rolling, until a candidate is chosen, so early application is advised.