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GENERAL INFORMATION

TechnoServe, Inc. is an international nonprofit development organization founded in 1968. Its mission is to help entrepreneurial men and women in poor areas of the developing world to build businesses that create income, opportunity and economic growth for their families, communities and countries. TechnoServe employs a worldwide staff of nearly 700.

Over the past decade TNS has also developed a structured and well-regarded Volunteer Consultant program, through which TechnoServe staffs approximately 100 Volunteer Consultants per year on assignments typically ranging from three to nine months in length. This program benefits TechnoServe’s programs and clients, and also enriches the lives of the volunteers and contributes to the vitality of their institutional homes.

PRIMARY PURPOSE AND FUNCTION

• Refine and lead the program vision and strategy
• Oversee all activities relating to the Volunteer Consultants (from recruiting through to the alumni program)
• Manage relationships with funders of Volunteer Consultants and their activities
• Maintain, expand the impact of and continue to improve the Volunteer Consultant program
• Assist with the identification, selection, and placement of other “non-permanent” staff (e.g. interns, etc.)
• Support other strategic and operational activities of TechnoServe as appropriate

DUTIES AND RESPONSIBILITIES

• Strategy and Program Management. Develop, implement and update TechnoServe’s Volunteer Consultant program vision and strategy. Manage all activities and stakeholders associated with staffing approximately 100 Volunteer Consultants per year.
• Partnerships. Based on program strategy, initiate, structure and grow relationships with corporations, investment banks, management consulting firms, business schools and other institutions that can be sources of potential volunteers. Where appropriate, change such relationships from ad hoc to strategic – expanding the scope of support and contribution provided by the organizations supplying volunteers.
• Recruitment, Selection and Placement. Manage the overall recruitment process for VolCons and other non-permanent staff to include interns when appropriate. Define standardized selection criteria and support country programs and/or hiring managers with candidate selection as necessary. Ensure preparation of all paperwork prior to the start of assignments.
• Operations: Develop processes and create systems to support these processes which help to make the program more efficient and effective. These processes include areas such as legal and liability compliance, overall program reporting, and general volunteer management. Train/roll-out and provide support for these processes as needed
• Communication. Communicate with volunteers and country programs throughout the recruitment process, as well as while on assignment. Develop/update a volunteer orientation guide. Develop marketing strategy and communications materials, in conjunction with the TNS Marketing and Development team to market the program to donors, business partners and volunteers, and to raise the profile, reputation and caliber of the program over time. Represent TechnoServe externally as needed.
• Review and Feedback. Develop a formal review process that country directors can use to evaluate volunteer performance. Develop tools for in-country feedback between volunteers and country directors. Facilitate resolution of conflicts or misunderstandings between Volunteer Consultants and host countries, as they arise. Process and analyze feedback from volunteers to improve the program
• Alumni Network. Maintain a database of former volunteers. Produce and disseminate a quarterly or semi-annual newsletter to current and former volunteers to provide updates on the program and post new volunteer opportunities. Foster networking by alumni to expand the network and facilitate periodic re-engagement of alumni.
• Technology: Develop and manage databases as appropriate for different aspects of the program, such as for candidate and/or alumni tracking. Provide the appropriate interface with other TechnoServe systems/databases (such as HRIS or donor databases). Support website enhancement to streamline program activities.
• Fundraising: Liaise with the Development Division and program teams to support VolCon related fundraising initiatives. Support identification of potential donors and preparation of proposals, as relevant.
• Other duties as assigned.

KNOWLEDGE AND EXPERTISE

• Bachelors degree in business, economics, or related field (Master’s/MBA encouraged).
• Minimum of 2 years experience in management consulting, investment banking or international economic development preferred or significant experience managing either volunteer or recruiting programs for an international organization.
• Previous experience with the TechnoServe Volunteer Consultant program a plus
• Knowledge of:
• Strategic planning
• Preparing and conducting presentations to global corporations
• Monitoring and evaluation techniques - preferred
• Excellent communication skills
• Demonstrated people management and administrative skills
• Strong attention to detail
• Strong skills in Microsoft excel, word and PowerPoint
• Proven ability to "multitask"
• Spanish, Portuguese, or French skills a plus
• Ability to travel domestically and internationally as required

COMMUNICATIONS:

• External: Leaders and staff at corporations, global business schools and other organizations that can be a source for Volunteer Consultants; Volunteer Consultant candidates and alumni
• Internal: TechnoServe's staff

IMPACT

• Enhancing the quality of partner business relations; size and quality of the Volunteer Consultant pool; and, visibility and reputation of the program
• Standardizing and systematizing the volunteer experience across countries
• Establishing a formal in-country feedback mechanism
• Expanding the network of firms, business schools and other organizations for recruiting
• Improving the volunteer section of the web site for recruiting and managing the program
• Developing an alumni network
• Securing program funding

RESPONSIBILITY FOR MANAGING RESOURCES:

• Manage Annual Budget.
• Directly manage a team of one full time employee and applicable interns.

TechnoServe, Inc. is an equal opportunity employer.

Please visit http://www.technoserve.org/resources/jobs/ for application information.