idealist.org

• Donor Process Management: implement donor service protocols to increase donor satisfaction in their interactions with the USO; handle donor needs that are escalated from the call center vendor; manage the IMO (in memory of)/IHO (in honor of) processes; develop and implement an effective matching gifts process; ensure and monitor the database integrity.

• Donor Process Enhancement: assist in developing donor recognition levels, membership benefits, and protocols to move the donors up the donor pyramid; provide support to the recurring donor club.

• Financial and Reporting Responsibilities: process and track donations received through Arlington office, and submit accurately to Finance; institutionalize cost cutting and saving measures in the donor process; prepare routine and ad hoc reports to internal and external stakeholders on incoming donations from various portals.

Bachelor’s degree required.

Two to four years experience in donor services field required, to include:

* Experience analyzing systems for effectives and implementing process improvement
* Experience with managing process
* Experience with vendor management a plus

Experience with various donor portals a plus, including web, phone, mail

Excellent written and verbal communication skills, to include strong negotiation and problems solving.

Ability to multi-task, with strong track record of effective time management and on time project delivery.

Excellent computer skills, with database knowledge and fundraising software experience preferred in:

Talisma (email)
Raiser’s Edge
IDMI
CMS
Credit card processing

Please cut and paste the link below into your web browser to apply online directly.

http://uso.balancetrak.com/ARL321