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The Tenant Services Coordinator oversees the operation of the Tenant Services office at The Brook, a new low income supportive housing building. This department helps to provide safe, secure, and well managed permanent housing and contributes to Common Grounds overall mission of ending homelessness by working to build community and to engender tenant interactions with building staff. These goals are achieved through direct client contact, interaction with social services, and collaboration with outside organizations. The TSC coordinates program planning, organizes tenant participation in planned activities and workshops and provides community outreach as needed. The position reports to the Assistant Director, Programs and supervises two Tenant Services Assistants. The Tenant Services Coordinator works closely with Building Management; Central Intake and Finance; Permanent Housing; CUCS; and with several outside agencies.

Essential Duties:

-Oversee development and implementation of a wide range of programs and activities for The Brook residents
-Recruit and manage tenant and external volunteer opportunities
-Perform administrative tasks as needed including monthly building newsletter production, monthly reports, etc.
-Supervise two staff members
-Manage program budget.
-Coordinate with Building Management, CUCS, other CGC programs, and outside agencies (i.e. NYCares)
-Liaise with tenants to address needs and concerns as needed
-Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff; keep social service and building management informed of tenant involvement
-Perform other duties as assigned

MINIMUM QUALIFICATIONS:
-Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience
-Excellent writing, interpersonal and organizational skills, ability to multitask and shift easily between tasks
-Ability to work with diverse population, including persons with chronic mental illness
-Outgoing and easily approachable nature preferred
-Bachelors Degree or equivalent experience
-Proficiency in using Microsoft Windows, particularly Word Excel, Publisher and Access

Common Ground Community is an Equal Opportunity Employer

to apply click here https://home.eease.com/recruit/?id=472865

www.commonground.org

EOE