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JOB TITLE: Participant Representative - Recruitment, Retention, Fundraising
REPORTS TO: Operations Manager
STATUS: Full-time

Note: This position is called Walker Buddy in all Avon walk for Breast Cancer literature, the AWBC website and to the walkers.


GENERAL SUMMARY:
This position is the direct link to what the Avon Walk for Breast Cancer event is all about. The Participant Representative is the front-line customer service representative responsible for recruitment, retention and ongoing training and support to Avon Walk for Breast Cancer participants. This position is a critical team member responsible for converting leads to participants and, consequently, the Participant Representative is compensated accordingly for conversion efforts. This individual is accountable for insuring that the fundraising and retention goals for his/her assigned participants are not only met but exceeded. This position may also lead and manage the local training, teams and/ or fundraising programs.

ESSENTIAL JOB FUNCTIONS:
1. Works diligently to expand the Avon Walk presence in the local market to cultivate a strong lead base. Once leads are established, will use strong phone and email contact, to convert leads to participants to meet and exceed recruitment goals. Conversion activity has a direct impact on compensation.
2. Works diligently to expand and increase Walkers’ fundraising efforts through the season through various communication mediums.
3. Offers impeccable customer service to walkers relative to retention, fundraising and training by way of leadership, motivation and knowledge.
4. Leads a series of training programs to prepare participant for the actual event.
5. Conducts meetings in a public forum for people interested in participating in the event and recruits attendees to register for Avon Walk Breast Cancer events.
6. Leads walker introduction meetings with both potential walkers, as well as currently registered Walker participants.
7. Assists with planning and attends special events (such as a Great Start Party, Walk Introduction Meetings, Training Walks, Expo, Fundraising and Training Clinics, Training Day, etc ).
8. Speaks publicly and presents to various groups (such as including corporate employee groups, civic groups, churches, colleges and universities, etc.) for the purpose of recruiting participants and for assisting participants with fundraising.
9. Provides excellent customer service by picking up incoming calls (all staff is responsible for quickly answering calls as needed) and working collaboratively with peers in the office.
10. Takes responsibility for maintaining the office area as directed by Operations Manager. All staff is responsible for their part of the overall neatness of the office and restocking of supplies.
11. Performs other related duties as assigned by management (such as researching and/ or staffing outreach events, unique duties assigned while working actual events, various in-office tasks, etc).

KNOWLEDGE, SKILLS, AND ABILITIES:
1. Minimum of 3 years of progressively responsible customer service experience in a high-paced environment, preferably in the area of high-volume, customer relationship management.
2. Demonstrated ability to provide leadership, organize fundraising activities effectively, and participate in high-level customer service support.
3. Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills.
4. Excellent public speaking skills
5. Experience fundraising and training for an outdoor athletic event and the ability to train others how to fundraise and train to walk in a long-distance event.
6. Demonstrated project management skills, including facility in managing and prioritizing projects with multiple and often competing deadlines, and ability to work under pressure.
7. Proven ability to deliver high-touch customer service and work with customer relations management (CRM) database systems (e.g., keep contact logs, conversation notes, and implement follow-up flags).
8. Ability to work independently, to work under supervision, and to work in a team-based and goal-oriented environment.
9. Skilled with the PC and Microsoft Office, specifically Word and Excel.
10. Ability to maintain confidentiality.
11. Ability to communicate with employees and other agency contacts in a courteous and professional manner. This includes client interactions with the Avon Foundation and its affiliates.
12. Ability to maintain and adhere to schedules.
13. Ability to present oral and written reports.
14. Ability to use considerable judgment and initiative required to establish work procedures.
15. Ability to make decisions in accordance with established policies and procedures.
16. Ability to work evening and weekend hours.
17. Ability to actively participate in the logistical and operational tasks of the actual Event, as well as pre- and post-Event activities.
18. All employees must be able to work the Avon Walk for Breast Cancer events which means a 7 day commitment per event. Employees may work a minimum of 3 events.
19. Ability to work the 2 day Avon Walk for Breast Cancer event with a week long preparation period entailing strenuous physical activity with possible continuous lifting of up to 50 pounds. Ability to stand for 16 hours daily over the course of the event. Ability to work at varied hours; event preparation can entail early morning and late night activity.
20. Local and national travel required.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EDUCATION AND EXPERIENCE:
Bachelor’s degree preferred. Proven success in customer relationship management. Experience in special events for not-for-profit institutions or charitable causes. Direct, personal experience with fundraising programs, as well as long-distance walking and physical training programs. Strong experience in organizing, coordinating, and motivating groups of event participants, and volunteers. Familiarity with CRM programs.

No phone calls please. Please send cover letter and resume to jobs.newyork@avonwalk.org. Thank you.