Job Summary:
The Network and Systems Administrator serves to enhance the Synagogue's use of all Information Technology systems; including desktops, laptops, mobile devices, network and server infrastructure. This person in this role will report to the Chief Information Officer and provide Tier 2 support to users and other Information Technology staff, as needed.
The Network and Systems Administrator will be responsible for suggesting, introducing, developing and maintaining new technologies into the existing environment so as to simplify, make efficient and save on costs related to Information Technology. This position will also manage relationships with vendors, internal and external technical support to ensure quality of service for Central Synagogue's technical infrastructure. This position will handle HelpDesk requests in conjunction with the Technology Coordinator, as needed.
This position will support the ever-changing technology needs of the Synagogue, its members, clergy, senior leadership and staff.
Department:
Information Technology
Reports to: Chief Information Officer
Hours:
Full Time
Exempt and not eligible for OT
Expected to work on High Holy Days (Rosh HaShanah and Yom Kippur) and other holidays and major events as needed Monday – Thursday, 9:00am – 5:30pm
Friday, 9:00am – 4:30pm
Essential Functions:
- Design, install and maintain network infrastructure
- Recommend and implement appropriate software for monitoring
- Maintain and manage firewalls, switches and load balancers
- Maintain and configure wireless controller and Access Points
- Recommend and implement appropriate backup software, procedures and standards
- Manage helpdesk workflow
- Provide Tier 2 technical support to users
- Recommend system builds for desktops, laptops, mobile devices and server infrastructure
Core competencies:
- Experience Managing a Help Desk
- Experience with CISCO network environment
- Experience with Virtual Machine server environment
- Experience with virtual machine backup solutions
- Superior communication and interpersonal skills
- Ability to work independently and as a team
- Ability to work quickly under pressure
- Storage attached network experience administration Experience with Citrix Presentation Server a plus
- Active Directory, Group Policy, IIS and MS Exchange experience
- Telephone administration experience (Avaya IP office a plus)
- Backup, virus protection and ghosting solution experience (Symantec BackupExec a plus)
- Database administration experience is a plus
- Experience administering iMIS or related CRM is a plus
- Experience administering Manager+ or related work-order system is a plus
- Bluesocket Wireless Access system solution experience is a plus
- Experience with Spiceworks or other ticketing system is a plus
Job Requirements and Qualifications:
- Bachelor's degree in an Information Technology related field or equivalent experience
- Minimum of three to five years professional experience in the field of information technology or related area
