Organizational Learning and Support Associate, Peer Health Exchange

Start Date: May 2013
Job Location: San Francisco, CA

Description

Peer Health Exchange ("PHE") is a national non-profit organization that gives teenagers the knowledge and skills they need to make healthy decisions. We do this by training college students to teach a comprehensive health curriculum in public high schools that lack health education. Since our founding in 2003, we have trained more than 6,000 college student volunteers to deliver effective health education to over 76,000 public high school students in Boston, Chicago, Los Angeles, New York City, the San Francisco Bay Area, and Washington, DC. Our 2011-2015 Strategic Plan has three major priorities: deepening impact, investing in more robust program evaluation, and developing and testing additional methods for impact, all while serving 120,000 teens over the next three years. To achieve these priorities, we will grow from a staff of 50 and a budget of $9.5M today to a staff of over 100 and a budget of $14M in 2015.

PHE's National Program Team oversees the development, revision and evaluation of PHE's program model, as well as the high quality implementation of the PHE program in local sites across the country. Over the course of the 2011-2015 Strategic Plan, the National Program Team will also lead the development and evaluation of program innovations aimed to improve the impact of our program model. The work of the National Program Team is concentrated in four areas: Volunteer Teaching and Learning, Teen Teaching and Learning, Volunteer and Alumni Development, and Organizational Learning and Support.

The Organizational Learning and Support area (OLS) aims to foster the highest quality program implementation across all PHE sites. The primary responsibilities of the five staff members working in the OLS area are to design, implement and update the tools and systems that allow Peer Health Exchange to both evaluate the efficacy of its program and to facilitate program and staff development based on the results.

Through coaching staff to use data systems, the OLS team will perpetuate a culture of real-time assessment, data-driven decision-making and high standards of program implementation at Peer Health Exchange. Over the next three years, the OLS area will support the development of Priority 2 of Peer Health Exchange's Strategic Plan by designing a program learning system for formative assessment and launching a control trial to evaluate Peer Health Exchange's impact on teens.

The primary responsibility of the Organizational Learning and Support Associate will be to support program operations and help develop the structures and systems to ensure high quality program implementation across all PHE sites. The Organizational Learning and Support Associate reports to the Director of Program Strategy and Support, and will work closely with others on the National Program team. This is a full-time position with a competitive salary and benefits package.

Responsibilities

The Organizational Learning and Support Associate will:

• Support the Director of Program Strategy and Support in effectively implementing the standard program across all cities:

o Assist with management and reporting of ongoing program evaluation at PHE

o Design systems to facilitate higher quality and more efficient implementation based on key areas of improvement

o Maintain and improve communication structures across teams

o Develop resources and create processes to support staff professional development and collaboration across teams

o Support the management of program technology

o Develop and distribute program materials to PHE local sites:

Design materials used for recruitment and volunteer appreciation

o Coordinate the development of materials used for training and teaching

o Order all materials and own PHE's relationship with external materials vendors

o Track spending against the materials budget

o Create systems to increase the efficiency of purchasing and managing program materials

• Support other Program Operations tasks as needed

•Support other National Program Team work on Standard Program and Strategic Investments as needed

Qualifications

PHE is looking for a dynamic, driven team member who:

• Has strong passion for PHE's mission to give teenagers the knowledge and skills needed to make healthy decisions

• Has a Bachelor's degree

• Has experience, and enjoys, working behind-the-scenes

• Has excellent organizational skills and strong detail-orientation

• Is efficient in managing diverse tasks, activities, and projects

• Has the ability to design systems to streamline tasks and increase productivity

• Has exceptional verbal, writing, and editing skills

• Can effectively communicate across teams and various constituencies

• Has strong interpersonal skills

• Exercises excellent judgment in decision-making

• Has command of all Microsoft Office programs, especially Excel

• Has experience with Salesforce (preferred)

• Has a can-do attitude and feels comfortable working in a fast-paced, dynamic work environment

PHE values diversity and seeks to build and sustain a diverse staff. PHE is an Equal Opportunity Employer.