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Senior Associate, Internal Communications


Job posted by: The Pew Charitable Trusts

Posted on: June 25, 2014

Job description

The Organization:

The Pew Charitable Trusts is driven by the power of knowledge to solve today's most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and stimulate civic life.

We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.

Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the best interests of the people. We partner with a diverse range of donors, public and private organizations and concerned citizens who share our interest in fact-based solutions and goal-driven investments to improve society.

With offices in Philadelphia, Washington, D.C., Brussels and London and staff in other regions of the United States as well as Australia, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.

The Human Resources Department

The Human Resources (HR) Department within Pew is comprised of five main functions: Talent Acquisition, Talent Management, Development and Internal Communications, Compensation, Benefits and HRIS, and Employee Relations/Business Partnership. The unit provides strategic support to the business by aligning its priorities and service delivery with the needs of the organization, providing expertise and leadership in each functional area, and serving as an internal consultant to help drive results.

Internal Communication seeks to support the business through communication – connecting staff to the organization and the organization to its most important resource. This function contributes to the success of the organization by reinforcing its culture, vision, values and goals through effective communication. This primarily means providing staff—in a credible, compelling, and consistent way—with the information needed to successfully perform their job in support of Pew's strategic objectives and in a culture of open, two-way communication.

Position Overview

Reporting to the head of Internal Communications, the Senior Associate assists in executing plans that engage, inspire, and drive staff understanding of the organization's business priorities, key initiatives, and performance-based culture.

As part of the Internal Communication team, this individual supports a proactive, strategic approach to internal communications for staff across all functions and provides internal communications support to the organization as needed. The individual seeks to identify news and information relevant to the larger enterprise and looks for ways to improve and target communications to staff through the use of technology.

Job Requirements

  • Under the direction of the head of internal communications, implement key facets of the internal communications three-year strategic plan.
  • As the primary content owner and publisher, manage the day-to-day responsibilities for Pew's intranet, including writing and posting content, developing story ideas, providing/analyzing metrics, and training on functionality as needed.
  • In collaboration and close partnership with institutional communications, drive staff engagement through the development of creative methods to showcase content that increases staff's understanding of Pew's programs and initiatives; develop an on-line community to better connect staff to the organization and their colleagues.
  • Build effective relationships across the organization that promote a push/pull strategy for writing pieces on internal events, in-house and external speakers, and program news.
  • In partnership with various business units, perform a comprehensive review of Pew's current internal communication vehicles with an eye towards clarifying content and improving staff awareness. Develop a plan to update/edit/relaunch as needed.
  • Write and edit a variety of communications.
  • Identify, leverage and integrate new technologies including social media tools to increase the effectiveness and timeliness of internal communications.
  • Other duties as assigned.
  • Provide internal strategic consulting to program and operations managers in support of internal communication strategic objectives.
  • Participate in the development and support of program goals and objectives in all areas of internal communications.
  • Research and stay current on emerging trends and best practices in internal communications.


  • Bachelor's degree required. Master's degree preferred.
  • A minimum of five years of internal employee communications and/or communications experience.
  • Exceptional writing, editing and verbal communications skills with the ability to convey complex information in clear, compelling ways. Experience and comfort writing for internal audiences.
  • Solid experience at building constructive and effective relationships at all levels of an organization, including a positive rapport with senior- and middle-managers, peers, and staff.
  • Proven organizational and project management skills, with the ability to deliver on multiple priorities.
  • Ability to rapidly shift gears and accommodate changes, incorporating new information with minimal disruption.
  • Familiarity with current communications trends and industry techniques, including new media.
  • Motivated self-starter and quick study with an excellent attention to detail.
  • Team-oriented attitude and the ability to work independently.
  • Passionate about and experienced in building organizational alignment and culture through communications that promote understanding of organizational objectives and operations.
  • Good judgment in determining relevant content for internal audiences.


Pew offers a competitive salary and an excellent benefits package including four weeks of vacation annually, a generous 401(k) plan and flexible benefit options.

This position is located in Pew's Washington, DC office.

Pew is an equal opportunity employer.

Apply Here


How to apply


Washington, DC, 20004, US


Start date
June 25, 2014
Application deadline
August 24, 2014
Education requirements
Employment type
Full time
Professional level
None specified
Job function
Owner's areas of focus