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Program Manager- Worcester and Central Massachusetts WBC

Job

Job posted by: The Center for Women & Enterprise

Posted on: August 15, 2014

Job description

Title: Program Manager- Worcester and Central Massachusetts WBC

Location: Worcester

Reports To: Director of New Enterprise & WBC

Salary: Commensurate with experience

Classification: Full time; exempt

The Center for Women & Enterprise (CWE) was founded in 1995 and has grown to become the largest regional women's entrepreneurial development center. Our mission is to provide opportunities for women entrepreneurs and women in business to increase professional success, personal growth, and financial Independence.

Job Overview

The Program Manager serves as project director for the CWE Worcester and Central Massachusetts grant from the Office of Women's Business Ownership at the U.S. Small Business Administration. S/he oversees all daily operations in the Worcester and Central Massachusetts Women's Business Center (WBC) and plans/supports the organization's programming and services targeted at women in transition, women entrepreneurs, and women business owners. S/he recruits and manages instructors, recommends and implements new programs and makes improvements to existing programs and services.

In addition, the Program Manager plans and oversees new regional programs and services for growing women-owned businesses, working collaboratively with the Director of Growth Business Programs.

Duties and Responsibilities

  • Manage the CWE Worcester and Central Massachusetts relationship with the U.S. Small Business Administration
  • Ensure compliance with program requirements of CWE Worcester and Central Massachusetts grant from the Office of Women's Business Ownership at the U.S. Small Business Administration
  • Administer education and training programs for the Worcester and Central Massachusetts WBC
  • Administer education and training programs for growth businesses, in collaboration with the Director of Growth Business Programs
  • Build alliances with community groups to offer programs collaboratively
  • Serve as a resource to program staff in the recruiting, hiring, training and managing of program instructors, consultants, and volunteers
  • Work with program staff to ensure program quality, including curricula, instructors and staff
  • Recommend new programs to address changing client needs and economic conditions, including financial literacy programs for low-income clients, as well as services for established business owners
  • Work closely with Director of New Enterprise & WBC, the Director of Growth Business Programs, and others to track and analyze activities and outcomes of programs
  • Staff and/or attend programs as needed
  • Implement marketing and outreach to attract new clients
  • Attend and speak at community meetings and events
  • Support the Director of New Enterprise & WBC, the Director of Growth Business Programs, the Chief Executive Officer and Board of Directors as needed with networking event planning and educating the private sector regarding CWE needs, programs and services.

Performance Measurements

Expectations

Measurements

Quality Programs

  • Customer satisfaction
  • Client/Economic impact
  • Growth in participants/service hours

Development of a Robust Community

  • Increase in members, volunteers, and alliances
  • Retention
  • Brand awareness

Operational Strength

  • Revenue

Demonstrated Competence/Skills

  • Strategic leadership
  • Goal/Action orientation
  • Constituent/Member focus
  • Relationship-building/Communication
  • Project management
  • Resource development
  • Flexibility/Adaptability to change
  • Innovation

Modeling of CWE Mission and Values

  • Connections
  • Diversity
  • Quality
  • Innovation
  • Impact

Qualifications

  • Undergraduate degree in economics, business administration or liberal arts; MBA preferred (significant work/life experience may be considered in lieu of degrees)
  • Minimum of 5-7 years of professional experience in one or more of the following fields: small business management, economic development, micro-enterprise, education, program development, entrepreneurship, and/or not-for-profit management
  • Confidence in a variety of client-facing roles
  • Proven skills in client outreach
  • Excellent organizational, communication, writing, and decision-making skills
  • Innovative self-starter with ability to develop and drive new initiatives, and manage multiple projects and deadlines
  • Sensitive to the needs of a diverse client base
  • Enthusiastic about the mission of CWE and team player
  • Bilingual Spanish speaking preferred, but not required
  • Prior experience successfully managing and motivating a nonprofit team preferred

Language / Computer Skills

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports and business correspondence
  • Ability to effectively present information and communicate with a positive presentation and an excellent telephone presence
  • MS Office proficiency required

Reasoning Ability

  • May work in an environment where multiple projects are being executed at one time
  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to define problems, collect data, establish facts, and draw valid conclusions

Certificates, Licenses, Registrations

  • Required to have and maintain a valid Driver's License (or access to public transportation and other form of valid ID)

Additional Requirements

  • May be required to work outside of normal business hours
  • May require minimal travel depending on business needs

Physical Demands

  • Walking, bending, sitting, typing at a keyboard, driving, and occasional lifting up to 30 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment and Environmental Conditions

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The noise level in the work environment is usually moderate.
  • No or very limited exposure to physical risk.

The Center for Women & Enterprise is an equal opportunity employer.

How to apply

To apply, please send a thoughtful cover letter and resume to Carmen Diaz-Jusino at cdiazjusino@cweonline.org

Location

50 Elm Street, 2nd Floor, Worcester, MA, 01609, US

Details

Education requirements
Employment type
Full time
Professional level
Managerial
Job function
Owner's areas of focus

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