Salesforce Administrator and Applications Associate

  • San Francisco, CA, US

To apply for this position please visit our job board. Select the Salesforce Administrator and Applications Associateposition, click apply and complete the online application which will ask you to provide your resume, cover letter and some personal information. You will receive an email confirmation when your application has been received. Due to high applicant volume, we regret that we are not able to send personalized responses to all applicants. However, if you need technical assistance, please email hiring@roomtoread.org. Applications are accepted until the position is filled.

Organization Profile:

Room to Read is a global organization transforming the lives of millions of children in low-income countries by focusing on literacy and gender equality in education. Founded in 2000 on the belief that World Change Starts with Educated Children®, our innovative model focuses on deep, systemic transformation within schools in low-income countries during two time periods which are most critical in a child's schooling: early primary school for literacy acquisition and secondary school for girls' education. We work in collaboration with local communities, partner organizations and governments to develop literacy skills and a habit of reading among primary school children and ensure girls can complete secondary school with the skills necessary to negotiate key life decisions. Room to Read has benefited 10 million children across 17,500 communities in Asia and Africa, and aims to reach 15 million children by 2020. Learn more at www.roomtoread.org.

Position Overview:

The Salesforce Administrator and Applications Associate is part of Room to Read's Information Technology (IT) team based in the San Francisco, CA headquarters. This Associate is responsible for leading the scoping, development, implementation, and ongoing administration of Salesforce ecosystem applications across Room to Read's global application infrastructure. The ecosystem currently consists of our Global Solutions Database (GSD a custom Salesforce enterprise instance) for tracking programs, donor management (NGOC a custom Salesforce enterprise instance specific to nonprofit fundraising) Marketing Cloud, Classy for peer to peer fundraising, Engaging Networks for online donation processing, Adaptive Insight for budgeting and Intacct as our general ledger. The Salesforce Administrator and Applications Associate reports directly to the IT and Business Solutions Director.

Duties & Responsibilities:

  • Act as Room to Read's Salesforce Administrator and manage the integration across multiple instances of [[http:Salesforce.com|Salesforce.com]]
  • Address ongoing support requests and administrative needs of users worldwide. Requests include, but are not limited to, updating large data sets with demand tools or data loader, report creation/updates, custom development fixes (with a click not codes approach), working with Salesforce workflows, process builder and formulas.
  • Work with end users in various departments to identify, document, and communicate standard business processes and work flows
  • Conduct cost/benefit analysis and create clear and compelling business cases for technology solutions
  • Define, communicate, and manage a change management (release) process to develop and implement new applications, business processes and work flows and manage updates to existing applications
  • Partner with various departments to develop Salesforce training plans, materials, and documentation for users
  • Design, develop and manage reports, dashboards, and across the organization
  • Manage Room to Read's Global Solutions Database (GSD), implemented on the [[http:Salesforce.com|Salesforce.com]] platform
  • Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve enterprise application
  • Stay up-to-date on the latest technology releases, applications, integrations, and opportunities
  • Liaise with external implementation partners as required
  • Other duties as necessary

Qualifications:

Required:

  • BA or BS degree in computer science or another relevant field
  • Minimum of three to five (3-5) years of professional work experience
  • Proven experience administering [[http:Salesforce.com|Salesforce.com]] (SFDC) platform, Salesforce administrator certification preferred
  • Excellent project management skills including the ability to write requirements that are clear and concise, facilitate project team meetings and communicate effectively with SMEs and other non-technical staff
  • Prior success working closely and building relationships with diverse groups of people
  • Prior experience in a fast-paced, growth-oriented global or regional organization
  • Proven track record of achieving results
  • Excellent verbal and written communication skills in English
  • Ability to juggle multiple priorities simultaneously and take initiative
  • Effectiveness in working or volunteering in a non-profit organization that is focused on maintaining high quality work and low overhead
  • Ability and desire to travel internationally as required
  • Legally eligible to work in the United States; no sponsorship provided

Compensation:

Room to Read offers a competitive salary with excellent benefits. Benefits include health, dental, vision, long-term disability insurance, life insurance, commuter benefits and a 401K match. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing transforming the lives of millions of children in developing countries by focusing on literacy and gender equality in education.

Room to Read Room to Read logo

Areas of focus:

  • 465 California Street
    Suite 1000
    San Francisco, CA, US 94104
    See Map

Room to Read Room to Read logo

Areas of focus:


Please make corrections before moving on.
Please fill out {field}.

Uh oh.

Something unexpected just happened. Sorry!

Please try again or contact us.

Hmm... we couldn't find that place in our database.
Are you sure it's correct? Yes No

There was a problem signing in to your social account.

The error code was: error code.

If the problem persists, please contact us.

Try again

Sign in with:

Continue with:

Next ››

Log in

Welcome back! Please enter your password.

Forgot your password?

Next ››

Create your account

Looks like you're new here. Sign up! Or, log in with a different email.

‹‹ Back Next ››

Upload a photo

Nice photo! (Change)

‹‹ Back Next ››

Secure your account

Please verify that you're a human. Type the text below:

By clicking "Sign Up" you're agreeing to our Terms & Conditions

‹‹ Back

Secure your account

Please verify that you're a human. Type the text below:

By clicking "Sign Up" you're agreeing to our Terms & Conditions

Welcome!

Thanks for joining Idealist! We're glad to have you.

Please check your email and click on the verification link we just sent you. Your registration won't be complete until you do.

Welcome!

Thanks for joining the Idealist network!

Welcome back!

Please update your account details:

‹‹ Back Next ››

You're almost there!

We emailed you at with a verification link that you must click on to complete the sign up process.

Resend the verification email

Not you? Click here to become a Connector.

You're almost there!

We emailed you at with a verification link that you must click on to complete the sign up process.

Resend the verification email

Your profile is updated

Thanks for updating your profile! You can add more detail, including your interests, skills, and experience later.

ohai

Tell us why you're excited about this

Nice photo! (Change)

( No, thanks )

Please upload a photo and write a comment to continue.
Write comment to continue.
Please check the box to continue.
Please check the boxes to continue.
Please make corrections before moving on.
Please fill out {field}.
Please enter your full name.
Please let us know what to call you.
Please enter your city.
Please upload a photo.
Please tell us where you live.
Please enter a valid email address.
Passwords must be at least 6 characters long.
Email or password is incorrect.
Please try filling out the captcha again.
Please choose a profile photo.
Name can be no longer than 128 characters.
Quote can be no longer than 1024 characters.

Forgot your password?

Please enter your email so we can send you a reset link.

We just sent an email to you@example.com to reset your password.

We just sent an email to to verify your account.

Sorry, we ran into a problem with that.

Choose Another

We're glad to have you!

Before you can be active in this community, you'll have to become a Connector. Take a moment to learn more about the role and agree to our shared values before continuing.

Already a Connector? Log in

Already involved? Log in

Thank you!

Please review this final commitment we are all making to one another, and click below.

Working with others, in a spirit of generosity and mutual respect, I want to help build a world where all people can lead free and dignified lives.

In my role as a Connector, I commit to:

Please check the box to continue.
Please check the boxes to continue.