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Benefits Outreach Specialist


Job posted by: Benefits Data Trust

Posted on: February 28, 2014

Job description

Benefits Data Trust, a rapidly growing, national not-for-profit organization, is committed to transforming how people in need access public benefits. Located in Center City Philadelphia, our diverse and socially conscious staff enjoys a casual and productive work environment and most of all making a difference.

We are looking for qualified individuals to serve as Benefits Outreach Specialists (BOS). Ideal candidates are results-driven, articulate, energetic, and possess a willingness to assist the populations we serve. The primary responsibility of BOS is to clearly provide public benefit education and application assistance to low-income people over the telephone through a mix of inbound and outbound calls in a call center environment. BOS also spend a portion of their time handling paperwork and entering data into a variety of systems.

•Outstanding communication skills (listening, needs assessment, empathy)
•Superb attention to detail and critical thinking skills
•Strong computer skills including MS Office
•Ability to work as a positive team member in a productive environment
•Prior non-profit/social service and/or call center experience preferred
•High School diploma required, college degree preferred
•Bilingual a plus

Our hours of operation are Monday through Friday, 8:45 a.m. to 5 p.m. ET.

How to apply

Please email your cover letter and resume to
and include "Idealist - BOS" in the subject line.

Also, please answer the following questions in your email:
Please indicate your level of experience working in a non-profit and/or social service role:
No Experience
Some Experience
Moderate Experience
Extensive Experience

How many years of experience do you have working in a Call Center?
None, but willing to learn
1-3 years
4-7 years
8+ years

Please indicate your level of familiarity with public benefits (ie: Prescription Assistance,
SNAP/Food Stamps, Property Tax/Rent Rebate, Medicare/Medicaid programs, LIHEAP):
Not Familiar
Somewhat Familiar
Moderately Familiar
Very Familiar


Two Logan Square, Suite 550, Philadelphia, PA, 19103, US


Start date
April 1, 2014
Education requirements
Employment type
Full time
Professional level
Entry level
Salary details
Comprehensive benefits package
Job function
Owner's areas of focus