VOLUNTEER SERVICES MANAGER

POSITION SUMMARY

Full Time, Exempt Position Reports to: Director of Programs

Habitat for Humanity Greater San Francisco partners with working families and the community to build affordable ownership homes, serving constituents in San Francisco, Marin and the Peninsula.

Habitat for Humanity Greater San Francisco seeks a highly motivated, experienced Volunteer Services Manager to manage our Volunteer Services team, and increase and diversify our volunteer constituent pool.

The Volunteer Services Manager is responsible for the overall outreach, recruitment, scheduling, metrics, budget, strategic plan, and customer service related to the Volunteer Services team. This position supervises two full-time Volunteer Coordinators, and one AmeriCorps Volunteer & Outreach Coordinator.

HABITAT GREATER SAN FRANCISCO VALUES

Successful Greater San Francisco Habitat team members share the following characteristics:

• The belief in a hand up, not a hand out.

• A "go above and beyond" attitude—nobody here works just for a paycheck.

• You thrive on constructive feedback and have a high level of integrity.

• You do what you say you will do.

• You are a creative problem solver that works across teams.

• You love results and hate excuses.

VOLUNTEER SERVICES PROGRAM OBJECTIVES

Support Habitat Greater San Francisco's 2020 Vision of building 400 homes by the year 2020. The Volunteer Services Manager will work in conjunction with the Volunteer Services team to ensure the number of volunteers requested by all departments is met. Outreaching to under represented members of the community will be a primary focus of diversifying the volunteer constituent pool.

PRIMARY RESPONSIBILITIES

Volunteer Program Development:

• Create Volunteer Department Work Plans that align with and support the organization's 2020 Vision.

• Design new, and further develop current systems and processes, modeling accuracy and thoroughness.

• Create and manage an annual Volunteer Department budget and 18 month strategic plan.

• Accurately track and report all volunteer data in Raisers Edge, analyze trends and report volunteer statistics.

• Retrieve and report the metrics (output and outcomes) of the Volunteer Services Department as requested.

• Further develop data tracking systems that reflect qualitative and quantitative volunteer metrics.

• Participate in funding compliance reporting. • Manage the Corporate Build Day Sponsorship Program.

• Serve as an articulate and enthusiastic spokesperson about volunteer engagement as well as about Habitat's affordable homeownership model.

• Strive towards team success and share responsibilities and knowledge with others. Contribute toward a positive team spirit and place the success of the team above own interests.

• Willingness to collaborate as a team player and build a strong team of staff, AmeriCorps and volunteers to achieve the departmental goals.

• *Other duties as assigned pertaining to the specific project*

Volunteer Outreach & Recruitment:

• Further develop volunteer outreach strategies in Marin, San Francisco, and the Peninsula.

• Manage and oversee online volunteer recruitment and scheduling tools.

Volunteer Appreciation, Recognition and Retention:

• Plan and coordinate volunteer appreciation events and activities with the Events Coordinator. • Further develop 'Regular' Volunteer Milestone program.

REQUIRED SKILLS AND QUALIFICATIONS

• Commitment to serving families with low-incomes and advancing the critical call for affordable housing in Marin, San Francisco and the Peninsula.

• Proven experience creating, developing and administering programs, particularly volunteer and training programs.

• Program Implementation - Strong organizational and planning skills including scheduling and follow-through in order to deliver high quality programs.

• Exemplary customer service, interpersonal and relationship building skills to effectively engage, manage, and lead staff and volunteers.

• In depth understanding of Metrics and Measurement – experience gathering and reporting on quantitative and qualitative research methodology, and statistical analysis.

• Assessment and Monitoring – ability to evaluate program goals and budget in real time. • Strong organizational and planning skills and the ability to think strategically.

• Proven experience supervising staff and volunteers.

• Motivated and enthusiastic; mission driven with a proven ability to create/follow timelines.

• Comfortable working in a collaborative environment as well as independently.

• Proven ability to respond calmly and effectively when faced with last minute change.

• Written communication skills - writes clearly and informatively, edits work for grammar and spelling. Able to vary writing style to meet audience needs.

• Excel at multi-tasking with numerous, simultaneous projects and deadlines; attention to detail a must.

• Highly proficient in all Microsoft Office programs.

• Ability to work in a fast-paced, open, team-oriented, business casual office.

• Able to work nights and weekends as necessary.

• Valid California's driver's license.

• Ability to lift up to 20lbs.

• Must be able to pass felony and misdemeanor background check.

• Bachelor's degree or a minimum of five years' work related experience.

COMPENSATION

Salary is commensurate with experience. This full-time position offers health, dental and vision insurance, twenty paid days off, retirement and other benefits.

INTERESTED APPLICANTS

Learn more about Habitat Greater San Francisco and download a copy of the employment application at www.habitatgsf.org. This position is based in San Francisco.

To apply, email the following to careers@habitatgsf.org by April 30th, 2013. Please include "Volunteer Services Manager- Your Last Name" in the subject line. Incomplete applications will not be accepted.

1. Habitat Greater San Francisco Employment Application - http://www.habitatgsf.org/job-listings

2. Compelling cover letter with salary requirements

3. Current resume

Applications will be accepted through April 30th, 2013 or until position is filled. Candidates will be contacted for interviews on a rolling basis. No phone calls please.

EOE: Habitat Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged to apply.

Habitat for Humanity Greater San Francisco receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents.* *Section 3 residents are defined as public housing residents or low-income persons who live in metropolitan area or non-metropolitan counties where HUD-assisted projects are located.