The Direct Response Coordinator is responsible for the day-to-day implementation of a large and comprehensive direct response program including administrative aspects. The Coordinator has a key role in direct mail and telemarketing campaigns including campaign production, invoice processing, and reporting on program revenue and expenses.
Position Responsibilities:
- Facilitate the successful execution of all direct mail campaigns, including copyediting, art and set-up approvals, and maintaining a sample library. Monitor production schedule in order to meet deadlines, and implement procedures to prevent copy errors.
- Administer the day-to-day work for all telemarketing campaigns, including script editing, fulfillment copy approval, scheduling briefings, periodic monitoring, and checking daily call reports.
- Provide regular organizational reports including program revenue and telemarketing fulfillment. Create analytical reports as needed.
- Coordinate payment of all invoices and expenses for the program, which includes preparation, filing, and submission of check requests, purchase orders, and contract payments. Keep thorough records of all expenses and provide projections as needed.
- Provide ongoing detailed budget reconciliation and auditing of all income and expenses for the program through the monthly cost center reports.
- Liaison with internal database team and maintain a comprehensive knowledge of the database and all processes related to the Membership Department. Review data requests for Direct Response programs and follow up with approval of counts and data output as needed. Create source codes for Membership as required.
- Administer contractual vendor-partner and consultant relationships for the program, including processing and keeping a record of executed contracts. Work with internal staff to ensure that state fundraising registrations are up-to-date and compliant with HRC regulations.
- Coordinate cataloging of all fundraising materials for SOP 98-2 guidelines for auditing. Provide annual expense figures by campaign in preparation for the audit.
- Participate in regular meetings with external vendor partners.
- Assist the Deputy Director in drafting of quarterly Board reports.
- Provide administrative support for team members as needed.
Position Qualifications:
- Bachelor's degree and equivalent work experience.
- Cumulative work experience of one to three years required.
- Prior experience related to production and financial accountability strongly preferred.
- Background in vendor relationships is strongly preferred.
- Proficient computer and editing skills, as well as technical and analytical abilities associated with financial reporting preferred.
- Demonstrated ability to be organized and work well under pressure and tight deadlines while handling multiple assignments.
- A strong desire to achieve program and professional growth. Proven leadership qualities. Strong interpersonal relationship and communications skills a must.
