Data Services Representative

GIRL SCOUTS of CENTRAL & SOUTHERN NJ

DSR Job Description

Position Title: Data Services Representative

Position Location: Cherry Hill, NJ

Reports to: Manager, CES

Position Summary

The Data Services Representative performs a wide variety of clerical support tasks related to the entry, maintenance, and transmittal of council records and data pertaining to membership registration, council event registration, camp registration, adult training registration, and financial assistance. He or she assists management and CES users in requests for information and processes and/or coordinates the filling of informational requests.

Key Responsibilities

Provides high quality customer services to internal users of the CES platform and external customer contacts.

• Enters, maintains, and transmits accurate data and records related to membership registration, council event registration (program), adult development registration, camp registration, and financial assistance.
• Reviews and balances daily cash activity from CES/Personify.
• Sends registration confirmations to program, camp and training participants.
• Prepares refunds, processes cancellations and completes course transfers as needed.
• Assists specific departments in the setup of "meetings" – council events, adult development training sessions, summer camp and troop/core camping sessions.
• Provides high quality customer services to internal users of the CES platform and external customer contacts.
• Assists in the clerical functions of file management and paper handling processes.
• Assists with the annual distribution of membership forms and informational material.
• Provides input to management related to business processes aimed at improving the quality of the council's membership data management.
• Other duties as assigned.

Notes Re: Skills and Qualifications

• High school diploma or equivalent
• Three to five years of experience in a customer service, business services, or administrative support capacity
• Demonstrated proficiency in the use of Excel, Word and general business or proprietary software
• Demonstrated time management and organizational skills
• Demonstrated ability to think analytically, solve problems, and provide customer service
• Demonstrated ability to communicate effectively with internal stakeholders and business customers, both verbally and in writing

SUPERVISORY RESPONSIBILITIES:

None

EQUIPMENT TO BE USED:

Incumbent must be fully computer literate and able to use various software programs, i.e., Word processing. The incumbent must have the ability to operate other office machines such as fax, calculator, and business telephone and cell phone.

TYPICAL PHYSICAL DEMANDS:

The position requires:

• Frequent mobility and/or sitting required for extended periods.
• Some bending and stooping required.
• Occasional lifting up to 50 pounds of boxes or paper or equipment.
• Manual dexterity to operate computer keyboard, calculator, copier machine, and other office equipment.
• Eyesight correctable to 20/20 to read numbers, reports, and computer terminals.
• Hearing within normal range for telephone use. Occasional high stress work may be required in dealing with volunteers/staff.

TYPICAL MENTAL DEMANDS:

The incumbent:

• Must be able to react favorably in all work situations.
• Must be mentally adaptable and flexible in dealing with a variety of people.
• Emotional stability and personal maturity are important attributes in this position.

WORKING CONDITIONS:

This work is performed at a service center in a typical office environment.

Other:

Membership in GSUSA

HIRING RANGE: Salary will commensurate with experience