HOUSE MANAGER

  • New York, NY, US

Please email resume with a cover letter indicating salary requirements to:

CCMDResumes@CCMD.org

and reference "House Manager" in the subject line.

HOUSE MANAGER

DAVID H. KOCH THEATER AT LINCOLN CENTER

INTRODUCTION

The David H. Koch Theater at Lincoln Center opened in April 1964 as the New York State Theater under the management of City Center of Music and Drama, Inc. The theater was designed by the renowned architect Philip Johnson, built with funds from the State of New York, and given to the City of New York as a home for performing arts organizations. Today, the theater is home to the New York City Ballet as well as a growing number of national and international touring performing arts groups.

The House Manager is responsible for planning and supervising all front of house operations for the theater including staffing, event logistics, and day to day performance and event operations. Working closely with other departments, the position is responsible for providing a high level of service to the many thousands of customers and patrons that visit the theater each year. The position reports to the DHKT Managing Director.

Responsibilities include:

  • Fostering and maintaining superior customer service goals and objectives.
  • Supervises the Front of House Coordinator and 2 part time assistants.
  • In collaboration with the Managing Director, creates and modifies House Management policies.
  • Assists Managing Director in forecasting and maintaining House Management budget.
  • Manage front-of-house operations for public and private events and performances, including handling ticket holder issues and coordinating performance start times between stage management and house management.
  • Approval of Ushers, Performance Porters, Day Porters weekly time sheets, and payroll submittals.
  • Track FOH expenses for rental events, create invoices for same.
  • Represents DHKT Management in coordinating event logistics with all users.
  • Creates and distributes performance reports for events.
  • Maintains knowledge of all fire and emergency evacuation plans.
  • Coordinates staffing for security, housekeeping, engineering, food service to ensure functionality and monitors front of house for appropriate staffing, including ushers, housekeeping, intermission bars, coat check, and security.
  • Tours the building public spaces daily, noting all facility issues and reporting them to the proper departments.
  • Acts as liaison with media/press when media rep is not present and maintains and distributes press passes.
  • Acts as primary source to the public regarding all building and event information which includes fielding complaints and inquiries and passes them along to the appropriate departments.

SKILLS, KNOWLEDGE & ABILITIES:

  • Significant prior experience managing and supervising front of house theater operations.
  • Demonstrable experience in providing superior customer service.
  • Knowledge of ADA, State and City regulations, policies and procedures with regard to safety, security and public assembly.
  • Ability to multi-task and work well in a fast paced environment with strong attention to detail and process.
  • Understanding of union employee workforce.
  • Self-motivated and able to handle and prioritize multiple projects.
  • Strong customer service orientation/etiquette and ability to work well with diverse clientele.
  • Excellent written and verbal communication skills.
  • Experience with Microsoft Office software.

POSITION CONTROLS & WORKWEEK:

This is a salaried, exempt, managerial position. Work hours vary according to the performance schedule and will include weekends, holidays and other scheduled work periods as necessary.

HOW TO APPLY:

Please email resume with a cover letter indicating salary requirements to:

CCMDResumes@CCMD.org

and reference "House Manager" in the subject line.

CCMD/NYCB is an Equal Opportunity Employer.

We encourage all qualified candidates to apply. No phone calls, please.

New York City Ballet

Areas of focus:

  • New York, NY, US 10023
  • Employment type:

    Full Time
  • Professional level:

    Managerial
  • Job functions:

New York City Ballet

Areas of focus:


Please make corrections before moving on.
Please fill out {field}.

Uh oh.

Something unexpected just happened. Sorry!

Please try again or contact us.

Hmm... we couldn't find that place in our database.
Are you sure it's correct? Yes No

There was a problem signing in to your social account.

The error code was: error code.

If the problem persists, please contact us.

Try again

Sign in with:

Continue with:

Next ››

Log in

Welcome back! Please enter your password.

Forgot your password?

Next ››

Create your account

Looks like you're new here. Sign up! Or, log in with a different email.

‹‹ Back Next ››

Upload a photo

Nice photo! (Change)

‹‹ Back Next ››

Secure your account

Please verify that you're a human. Type the text below:

By clicking "Sign Up" you're agreeing to our Terms & Conditions

‹‹ Back

Secure your account

Please verify that you're a human. Type the text below:

By clicking "Sign Up" you're agreeing to our Terms & Conditions

Welcome!

Thanks for joining Idealist! We're glad to have you.

Please check your email and click on the verification link we just sent you. Your registration won't be complete until you do.

Welcome!

Thanks for joining the Idealist network!

Welcome back!

Please update your account details:

‹‹ Back Next ››

You're almost there!

We emailed you at with a verification link that you must click on to complete the sign up process.

Resend the verification email

Not you? Click here to become a Connector.

You're almost there!

We emailed you at with a verification link that you must click on to complete the sign up process.

Resend the verification email

Your profile is updated

Thanks for updating your profile! You can add more detail, including your interests, skills, and experience later.

ohai

Tell us why you're excited about this

Nice photo! (Change)

( No, thanks )

Please upload a photo and write a comment to continue.
Write comment to continue.
Please check the box to continue.
Please check the boxes to continue.
Please make corrections before moving on.
Please fill out {field}.
Please enter your full name.
Please let us know what to call you.
Please enter your city.
Please upload a photo.
Please tell us where you live.
Please enter a valid email address.
Passwords must be at least 6 characters long.
Email or password is incorrect.
Please try filling out the captcha again.
Please choose a profile photo.
Name can be no longer than 128 characters.
Quote can be no longer than 1024 characters.

Forgot your password?

Please enter your email so we can send you a reset link.

We just sent an email to you@example.com to reset your password.

We just sent an email to to verify your account.

Sorry, we ran into a problem with that.

Choose Another

We're glad to have you!

Before you can be active in this community, you'll have to become a Connector. Take a moment to learn more about the role and agree to our shared values before continuing.

Already a Connector? Log in

Already involved? Log in

Thank you!

Please review this final commitment we are all making to one another, and click below.

Working with others, in a spirit of generosity and mutual respect, I want to help build a world where all people can lead free and dignified lives.

In my role as a Connector, I commit to:

Please check the box to continue.
Please check the boxes to continue.