The NAF Hotline Fund has immediate openings for full-time Hotline Operators for evening and weekend shifts. Work hours will be 9:00 am – 5:00 pm on Saturdays and Sundays and 3:00 – 11:00 pm on three weekdays each week. Those who can offer services in Spanish or French are strongly encouraged to apply.
The NAF Hotline Fund is a 501 (c)(3) organization dedicated to providing accurate, unbiased reproductive health care information to women from diverse backgrounds and to providing callers with confidential consultation and referrals to providers of quality abortion care. The Hotline Fund also provides case management services to women with special needs and limited financial assistance to subsidize care for low-income women. The Hotline provides services in English, Spanish, and French.
RESPONSIBILITIES: Hotline Operators provide callers with unbiased, factual information about pregnancy and abortion and referrals to providers of quality care. Hotline Operators ensure accurate assessment of eligibility for funding assistance and accurate and complete documentation for eligible women. Other duties include data entry assistance and administrative tasks as assigned.
QUALIFICATIONS: Candidates should have a demonstrated commitment to a woman's right to choose abortion and understanding of women's complex social and financial situations. Candidates should also have excellent written and oral communications skills and be able to work cooperatively with women and their families, abortion providers, and staff. Candidates should have a bachelor's degree; and be able to work in a fast-paced environment. Candidates should have strong computer skills including Microsoft Office and experience with databases. Proficiency in French and/or Spanish is preferred. Bachelor's degrees in Social Work, Psychology, Sociology or entry level experience in counseling preferred.
