JFS is seeking an office coordinator with social service, health care, assisted living or nursing home experience to oversee office operations, provide community outreach and education, client relations and administrative services for the Assisted Living Waiver Program.
Primary responsibilities include:
- Initial contact with the community, potential clients, and facilities for JFS Assisted Living Waiver Program services and programs;
- Educational liaison with community, Assisted Living facilities, DHCS and others, providing high-quality customer service to a range of stakeholders;
- Responds to client inquiries about program services and applications for assistance;
- Conducts client eligibility screening, health assessments and enrollment processes;
- Maintains client files in accordance with State regulations;
- Conducts monthly file audits for regulatory compliance and quality assurance;
- Monitors client hospitalizations, transfers/discharges, incident reports and program waiting list;
- Oversees day-to-day office operations, procedures and special projects; develops forms and templates as needed to improve efficiency; provides administrative support to Directors including correspondence and recordkeeping;
- Organizes and maintains electronic data bases to record, track and monitor grant funding and service activity; enrolls clients in the data base.
- Compiles month end and quarterly statistical reports; writes reporting procedures;
- Other related duties as assigned.
Requirements
- Bachelors Degree in a Human Service field; experience and demonstrated competence providing direct service to older adults; experience in a nursing home or assisted living facility preferred.
- Project management experience required
- Customer-service oriented; good judgment; professional demeanor.
- Able to professionally and accurately represent JFS/Assisted Living Program; demonstrated competency interfacing with external constituencies (i.e., clients, vendors, facilities, regulatory agency representatives)
- Ability to collaborate internally with a range of other departments and staff
- Experience coordinating or working closely with clients and families
- Demonstrated initiative and ability to work independently; exceptional time management and organizational skills
- Combines understanding of big picture organizational needs with strong attention to detail
- Excellent internet research and database skills; intermediate proficiency with Microsoft Office programs (Word, Excel, PowerPoint and Access)
- Ability to understand budget reports, evaluate data and prepare grant reports
- Effective problem solving, oral and written communication skills;
- Culturally sensitive and able to work with a multicultural client/customer population; ability to work in a non-judgmental manner and foster positive growth/outcomes; able to work as part of a team and maintain professional boundaries.
EOE/AA
