Director of Voter Services

  • Norristown, PA, US

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Donna Pardieu - Human Resources Director

Director of Voter Services


SUMMARY: Directs the registration of voters and the entire election process for all primary, general and special elections so they are run legally and efficiently


• The Director reviews all matters pertaining to political advertising when complaints are presented to the county's Election Board. Based on knowledge of Election law, the Director passes judgment as to whether the complaint has merit and informs the parties involved of the disposition of the matter.

• In conjunction with the solicitor, the Director acts as a "friend of the court" when a political dispute becomes a court matter, testifying as an impartial observer and providing facts concerning the Election Code. The Director is also responsible for reviewing expense reports and verifying them for compliance with state laws regarding acknowledgements and deadlines. When applicable, fines are imposed and collected and, if necessary, the Director will present the case to District Court.

• The Director handles all inquiries concerning voter registration, election matters and ongoing legal proceedings involving the Voter Services Department. The director is often widely quoted on the above subjects and must, at all times, offer measured and even-handed responses.

• Responsibility for software updates, desktop applications. Updated software applications for the ballot creation and reporting data systems are sent via disk or e-mail and must be uploaded properly. All adjustments to current programming must be tested in a timely manner and feedback provided to the vendor.

• The Election Board supplies potential candidates with the proper documents so their names can be placed on the ballot and then examines the submitted instruments. The Director is ultimately responsible for translating nominating petitions and papers into viable ballot information; including holding drawings for ballot positions. Machine and absentee ballots are then created.

• The Director is responsible for overseeing an efficient and convenient system of voter registration as mandated by the law known as "Motor Voter" or the Pennsylvania Voter Registration Act (PVRA). These records must be both accurate and current, involving a substantial amount of confirmation mailings. In addition, voter history, street file maintenance, signature files and poll book preparation are part of the over-all accountability of the Director.

• The Director must establish new voting districts and polling places when the need arises. When the population of an existing voting district exceeds manageable proportions, the Director works with both parties to realign the current district and obtain the State Department's approval before submitting the paperwork to the Court of Common Pleas. A new polling location for this district is then established. The same holds true if an existing polling place is no longer able to accommodate Election Day activities. A new location must be found within the same district, if possible, and the property owners persuaded to accommodate voting twice a year. The Director must then insure that this place meets all ADA standards and obtain the approval of both political parties.

• The Director is responsible for hiring both full and part-time staff as needed, for maintaining attendance and payroll records, for training and supervising the staff in the performance of registration and election board duties. Also the Director conducts election official and machine operator training classes when necessary and is available in a support role on Election Day. Another component of this training is the general education of the public involving presentations to schools and civic associations. Vacancies in the local election boards are noted and attempts are made to fill them by coordinating efforts with the appropriate political party.

• The Director oversees the programming of voting machines and their delivery to the designated polling places. Between elections, diagnostic testing, repairs and the charging of batteries must be handled in an organized manner

• Effective management of the registration process and the preparation of election materials should serve as basis for a largely crisis-free election. However, the Director must be available to answer questions from election officials and deal with any unforeseen situations that require immediate attention. The Director also supervises the count (Tabulation) and authorizes certifying the election results to the State Department of Elections.

• The Director prepares the annual budget using population estimates and previous year's figures to project the workload for the next year. In the bidding process for election supplies, street lists and machine delivery/pickup, the incumbent must estimate the needs for each election cycle, then prepare bid specifications, review the bids and then make recommendations to the Commissioners.


• Bachelors Degree
• Four years management experience
• General computer expertise; ability to accomplish desktop applications and updates
• Excellent oral and written communication skills
• Knowledge of county topography and geography
• Mastery of laws covering voter registration and elections
• Understanding of County Election Board mandates and policies
• General knowledge of electronic polling and voting machine troubleshooting

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee frequently is required to taste or smell. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Mandatory overtime; duties after hours include Poll worker classes, demonstrations and ballot preparation tasks that extend after hours and weekends.

The noise level in the work environment is usually moderate.

County of Montgomery

  • Norristown, PA, US 19401

County of Montgomery

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