Title

Welcome Center Membership Sales & Service Coordinator

Category Membership

DescriptionHours: Full Time/Exempt

General Responsibilities: The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Director of Membership Sales & Service, this position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA.

Principle Responsibilities: • Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts. • Assist in meeting and exceeding monthly and annual membership sales goals. • Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis. • Supervise the Welcome Center staff. Train staff and hold them accountable to member service expectations, policies and Y Connect processes. • Develop and implement the Welcome Center schedule per coverage policies. • Develop and oversee the communication procedures among the Welcome Center staff. • Oversee and facilitate communication between the Welcome Center and other Y departments. • Oversee the security of the Welcome Center and perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe. • Perform program and camp registrations as well as membership sign-ups in YConnect or electronic registration system. • Assist in grass roots marketing including flyering, tabling, and attending special community events as needed. • Provide excellent member service by exceeding member expectations including being a good listener, caring about members' well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome. • Use Listen First skills to build relationships with members, program participants and prospects. • Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them.

Position Requirements • Able to multi-task (helping members, answering phone, handle other duties) • Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making. • Able to learn information about each department to better serve potential members and current members. • Able to communicate effectively with adults and children alike. • Work some nights and weekends as assigned.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Ability to stand for long periods of time as well as work and train on a computer. • Excellent audible ability. Able to hear sounds up to 300 feet away at normal decibel level. • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee frequently is required to sit and reach with hands and arms. • The employee must occasionally lift and/or move up to 20 pounds including transporting the trauma bag to an emergency. • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. • Physically and verbally able to interact with members and staff. • The noise level in the work environment is usually moderate.

Full-Time

Exempt

Hiring Manager(s) Karen Babiak

Location YMCA Corporate Headquarters (Metro)

About the Organization The YMCA mission is dedicated to improving the health of mind, body and spirit of individuals and families in our communities. We welcome men and women, boys and girls of all incomes, faiths and cultures.