Position Announcement

Database Manager

The AIDS Foundation of Chicago (AFC) is seeking a motivated, organized, and detail-oriented person to serve as its Database Manager. The Database Manager will oversee the development, implementation and use of the fundraising database and constituent management database used by the AIDS Foundation of Chicago (AFC). The Database Manager will play an integral role in the growth and development of the organization, as effective data management is key to AFC's strategic objectives. Specifically, the Database Manager will be responsible for managing the Raiser's Edge database and Convio's Luminate Online database and helping AFC to implement the use of Raiser's Edge and Convio throughout the organization, including continued configuration, data management, outreach strategies, and staff training.

Founded in 1985 by community activists and physicians, AFC is a local and national leader in the fight against HIV/AIDS. AFC collaborates with community organizations to develop and improve HIV/AIDS services; funds and coordinates prevention, care, and advocacy projects; and champions effective, compassionate HIV/AIDS policy.

Principal responsibilities of this position include the following:

• Oversee the development, implementation and use of the AIDS Foundation of Chicago's Raiser's Edge and Convio Luminate Online databases to maximize income; this includes managing the RE Connector integration software. Assist Development and Communication staff in capitalizing on the recent implementation of Convio by creating and managing email campaigns, fundraising and special events, and donation pages, growing the email file, and increasing targeted marketing of solicitations, events, and stewardship communication and activities.
• Manage the conclusion and termination of Blackbaud's NetCommunity constituent management system.
• Manage key vendor relationships impacting the databases including, but not limited to, Blackbaud and Convio consultant specific to database oversight and general growth.
• Provide formal and informal staff trainings; recommend "best practices" and procedures related to use of both databases and promote solutions for data clean-up and overall accuracy.
• Assist in the organization-wide analysis of Raiser's Edge and Convio databases business needs and execution of appropriate configuration.
• Support Gift Entry Manager with data operations in Raiser's Edge and Convio including gift and data entry, daily data sync process, month-end reconciliation of databases and merchant account, and troubleshoot issues.
• Assist department and organization with creation of queries, reports, custom reports, and analyses from both databases. Provide timely custom reports to staff upon request.
• Support database users, both by troubleshooting issues directly and connecting to external support as necessary.
• Work directly with Blackbaud and Convio support to address technical issues with Raiser's Edge, RE Connector, and Convio Luminate Online.
• Create and update documentation of data entry and reporting protocols. Assist Information Technology staff as needed with installation of database updates, and work collaboratively to determine timing and other specifics related to these updates.
• Process departmental requests of data imports in both databases, and action tracks, and global changes/deletions within the Raiser's Edge system.
• Responsible for troubleshooting issues that may occur with the daily data sync and monthly reconciliation process between Raiser's Edge, the RE Connector, Convio Luminate Online, and the Merchant Account.
• Work with the Chief Officer of External Relations and the Deputy Director of External Relations to review, decide, and implement any new online or offline software or customizations pertaining to the donor and development data
• Assist as back-up to the Gift Entry Manager in preparing and delivering bank deposits, processing matching gift requests and payments,
• Assist with other External Relations efforts, including major fundraising events, as needed
• Attend & Assist with agency-wide events & activities as directed.
• Assist with other AFC activities as requested
• Perform other duties as assigned.

Qualifications:

Bachelor's Degree in Liberal Arts or Computer Science or similar field preferred. Advanced computer proficiency in Raiser's Edge required and online communication tool Convio preferred. Minimum 5 years of prior experience in fundraising with at least two years Raiser's Edge database management or use required. Prior management or use of Convio preferred. Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines are critical.

Strong verbal and written communication skills are required. The ability to work with diverse populations, especially communities of color, and sensitivity to issues concerning HIV/AIDS and all disabilities is important. Must be able to interact with diverse populations and use active listening skills to determine appropriate response to callers, visitors, and others during daily activities.

Send cover letter and resume to: Email to: hrjobs@aidschicago.org, via mail to AIDS Foundation of Chicago, 200 West Jackson Suite 2200 Chicago, IL 60606, or via fax to (312) 784-9054.

Please reference position code ER DM 255

People of color, women, people living with HIV/AIDS, and all others are encouraged to apply.

No phone calls please.