Director of Behavioral Health Services

Summary Statement: Casa Esperanza, Inc. is looking for a Behavioral Health Services Director to manage and grow our strengths-based, culturally-competent, and trauma-informed outpatient addictions and mental health program. Qualified candidates will have experience with CARF or other accredited programs, managing third-party billing systems, as well as expertise in evidence-based practices relevant to work with bilingual/bicultural (Spanish/English) Latino individuals and families living with co-occurring addictions and mental health disorders. Reporting to the Deputy Director, the Director of Behavioral Health will be an effective manager, clinical administrator, and leader as well as an LICSW, Licensed Psychologist or equivalent who is able to oversee the practice of licensed mental health clinicians, certified/licensed alcohol and drug counselors (CADAC/LADC), LCSW and LMHC candidates, and masters level interns. Candidates must demonstrate a track-record of effective management consistent with the delivery of high-quality outpatient individual, group, and family oriented services at a dynamic addictions and mental health family counseling center that hopes to expand to incorporate home-based and adolescent services in the next year. This is an exciting opportunity to work in a stimulating and collaborative environment, manage the only bilingual Structured Outpatient Addiction Program (SOAP) in Boston, take part in innovative SAMHSA grant funded projects, and plan and develop new programs. This is a full-time, exempt position located in Roxbury, MA.

Responsibilities:
The Behavioral Health Services Director will oversee the appropriateness and quality of client care, manage productivity and utilization, monitor and maintain compliance, and implement orientation, supervision, and staff performance activities to ensure high standards of client and agency results. S/he will facilitate Multidisciplinary Team Meetings that include staff from our residential and supportive housing programs and primary and psychiatric care partners and will serve in a consultative role with Casa's other program directors regarding the mental health needs of residential and supportive housing clients. Responsibilities include:

Client Care

• Direct and supervise comprehensive, timely, and professional intake operations
• Oversee and sign off on all comprehensive assessments and diagnoses
• Conduct outreach and create environments in which family, friends, and established relationships of the person served can be fostered
• Respond, as needed, to client grievances and complaints
• Provide one-to-one counseling services as needed
• Provide on-call coverage
• Supervise crisis intervention, safety planning, documentation and follow up
• Monitor client experience of care through satisfaction surveys, focus groups and key informant interviews

Staff Development, Training, and Education

• Provide clinical supervision to 6-10 mental health and substance abuse treatment staff
• Coordinate and implement orientation and training for all new outpatient staff
• Contribute to in-service trainings, identifying guest speakers and providing literature review and discussion
• Ensure appropriate training for staff and interns to meet all competency requirements
• Ensure staff knowledge of, and compliance with, all funding and accreditation standards and regulations, as well as program specific policies and procedures
• Foster teamwork and leadership in both staff and persons served by the program

Administrative

• Monitor case assignments and ensure appropriate caseload mix
• Manage staffing pattern to ensure high-quality care and staff and client safety
• Manage utilization, client outcomes, and other performance measures to meet contract requirements and ensure renewal
• Oversee the development and implementation of third party billing systems including timely intake and assessment, documentation of client encounters, authorization, reauthorization, claims submission, and appeals
• Work in partnership with the Finance Department to produce and review monthly billing reports, implement system improvements, and reconcile unpaid claims
• Respond to internal and external data collection and reporting requests
• Contribute to grant and contract RFPs and RFIs as determined by supervisor
• Monitor and report to supervisor on billable hours and staff productivity on a weekly basis
• Develop and update policies, procedures and directives in accordance with all regulatory and accreditation requirements and ensure staff training and implementation of such
• Manage implementation of the CQI Program for the outpatient program including chart reviews, satisfaction surveys, grievances, critical incidents, denied admissions, and discharge review
• Conduct annual staff performance evaluations
• Work with Human Resources to hire and implement progressive discipline procedures as needed

Qualifications:

• Masters Degree in Behavioral Science required
• Licensure required; LICSW, Licensed Psychologist or equivalent preferred
• Bilingual/Bicultural preferred
• Experience in addictions preferred, and must have a positive attitude toward people living with addictions
• Ability to provide leadership and team management
• Ability to balance competing priorities and make independent judgments and decisions
• Ability to work in a professional, confidential, and collaborative capacity
• Sensitivity to cultural, religious, racial, disability and gender issues
• Knowledge of state and federal confidentiality, contract management, and program administration regulations
• Demonstrated commitment to client and staff safety and expertise in implementing and supervising crisis intervention techniques
• Knowledge of available therapies and service providers
• Experience fostering client empowerment and participatory planning
• Commitment to evidence-based practice including strengths-based, trauma-informed and culturally competent modalities
• Knowledge of personal computer applications and equipment including SPSS for statistical analysis, electronic health records, and all Microsoft Office applications
• Experience third-party billing systems, contracts and documentation requirements
• Ability to meet the physical requirements and training requirements of the position