The Crisis Services Coordinator coordinates crisis services within Intervention Services, creates and maintains the schedule of hotline and medical support staff and volunteers, oversees data entry, and maintains communications with allied partners.
Responsibilities
- On-Call shifts – Ensures all shifts are covered with appropriate staff. Responsibilities include communicating with volunteers and Answering Service. Provides answering service updated schedule of staff covering shifts. Provides direct services: taking special/sensitive hotline calls, and providing medical accompaniment (hospital calls) when needed.
- Crisis intervention – provides advocacy and emotional support in absence of full staffing.
- Screening – Makes initial contact with individuals in crisis, schedules screening, collects information, and forwards data to Counseling Services.
- Training – Conducts training of allied professionals, e.g., law enforcement personnel.
- Communications -- Communicates with case managers and counseling staff to ensure follow-up support, information & referral services for clients is provided.
- Referral services – Maintains a complete inventory of local service providers.
- Administration – Ensures all paperwork is entered into appropriate agency data tracking systems weekly. Completes all designated reports to fulfill agency, board and grant requirements and turns in on time.
Qualifications
- MA/MS in Human Services field preferred. BA/BS degree in Human Services field required or in-progress.
- Able to handle multi-phone system, perform basic office skills, and knowledgeable of computers.
- Advanced knowledge of sexual violence issues.
- Graduate of RCASA's 40-hour advocate skill building training.
- Excellent oral & written communication skills, work both independently and with a team.
- Demonstrated ability to handle crisis calls and remain calm & non-judgmental.
- Ability to reach hospital within 30 minutes of receiving notification of victim's arrival at emergency room.
