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Program Coordinator, Disaster Distress Helpline


Job posted by: Mental Health Association of NYC, Inc.

Posted on: June 27, 2014

Job description

Position Description and Duties:

The Program Coordinator will coordinate all aspects of the Disaster Distress Helpline's (DDH) national and Hurricane Sandy crisis center network day-to-day operations, including but not limited to:

  • Assist with the recruitment and retention of DDH-networked crisis centers; coordinate the acquisition of Lifeline DDH Network Amendment Agreements for DDH-networked Core Region Centers (CRCs) & Affected Area Centers (AACs)
  • Work with other staff to ensure sufficient network center capacity to efficiently respond to calls; TTY; texts; tele-interpretation and any/all DDH program services 24/7/365
  • Work with IT staff to establish and maintain subcontractor relationships with SMS application provider, telephony provider, and other miscellaneous vendors
  • Compile and issue quarterly CRC/AAC reports to Program Director (PD) that monitor DDH answer rates and other program performance measures
  • Implement a monthly operations testing schedule to monitor DDH services and troubleshoot gaps in service as needed
  • Develop and implement tabletop disaster preparedness exercises for CRCs/AACs
  • Attend to grievances from callers/texters appropriately in a timely fashion
  • Coordinate outreach with key local and state disaster stakeholders during active disaster responses, serving as a liaison between these stakeholders, DDH CRCs/AACs and L2HS DDH staff regarding surge capacity and other disaster-specific information that may impact network operations
  • Supervise DDH Hurricane Sandy Outreach and Resource Development Coordinator, assisting with ongoing development and implementation of program deliverables related to DDH Sandy network administration.


  • Master's in Emergency Management & Planning, Public Administration, Social Work, Public Health or related human services field of study required; 3-6 yrs. post-Master's experience in disaster-related program development and administration
  • Extensive knowledge and experience in disaster preparedness, response and recovery planning; experience in crisis intervention or disaster behavioral health work preferred
  • Strong reporting and writing skills
  • Excellent organizational, communication, problem-solving and presentation skills.

Personal Qualities:

The applicant must exhibit attention to the stress and urgency of the identified service delivery and act to respond with immediate communications (where assigned) and swift resolution/troubleshooting in support of operations; must also be available to participate in after-hours mobilization of response following major disasters when needed.

Supervisory Relationships: Reports to Program Director, Disaster Distress Helpline

Salary, Schedule & Travel: Salary commensurate with experience. Full Time based in New York City; up to 25% travel may be required.

How to apply

Applicants should send a cover letter + resume with your name and the job title for which you are applying in the subject heading to Christian Burgess, No calls.


50 Broadway, 19th Fl, New York, NY, 10004, US


Education requirements
Employment type
Full time
Professional level
Salary details
Excellent benefits
Job function
Owner's areas of focus