Ashoka's Integrated Technology Initiative (ITI) is looking for a committed individual to play a leading role in delivering fast, high-quality support and training to our global staff. The selected candidate will oversee Ashoka's Salesforce case management process, and will work with Ashoka's team of remote, Tier-1 support vendors, end users, and Ashoka's Salesforce Platform Manager to manage user requests, test new solutions, and validate changes on Ashoka's Salesforce instance. This position plays a critical role in enabling staff to leverage Salesforce in fulfilling Ashoka's vision, and is an excellent opportunity for a data-oriented, creative, technically adept individual to help Ashoka amplify its effectiveness in driving global change.
Specific Responsibilities include but are not limited to:
- Developing solutions from user requests
- Managing the case process for change requests
- Validation of all configuration changes to production
- Validation of bulk data jobs in production
- Developing training materials and conducting training sessions
Qualifications:
- Solid understanding of relational databases
- Strong excel and data manipulation skills
- Experience developing training materials
- Interest in obtaining Salesforce Administrator Certification
- HTML / CSS / Javascript is a plus but not required
- Demonstrated creativity in vision and problem solving with strong ethical fiber.
- Excellent interpersonal and verbal/written communication skills and exceptional attention to detail.
- Interest in the potential of technology tools to transform the work of the citizen/nonprofit sector.
- Salesforce experience is a plus but not required
- Nonprofit experience is a plus but not required
