Case Manager 1

Summary

Coordinates, facilitates, and provides case management services to program participants. Duties include providing an ongoing support and expertise through a comprehensive case management assessment, planning, implementation and overall evaluation of program participant needs.

Primary Responsibilities

1. Responsible for providing a comprehensive case management services to program participants, including intake assessment, short and long-term case plan development. Assists program participants with crisis interventions.

Specific duties include, but are not limited to:

1. Scheduling and facilitates one-on-one meetings with program participants to assess their needs and create Individual Service Plan (ISP).
2. Conducts group psycho educational group, including, but not limited to, harm reduction, parenting, budgeting, and anger management.
3. Provides referrals for other organization providing program participants with information and referrals for other service providers offering services such as housing, financial, education, medical, counseling, or other areas of need.
4. Monitoring all progress reports pertaining to program participant's ISP throughout enrollment and at a minimum of twelve (12) consecutive months immediately following participant's exit date. Meets weekly with the Associate Director of Training to report participant's ISP case status.
5. Maintains program participant's case file.

Specific duties include:

1. Collecting basic information from participants to begin a case file
2. Verifying, updating, and entering participants information into the case file
3. Responsible for documenting all program interaction with participants.

Specific duties include, but not limited to:

1. Writing daily case notes
2. Submitting weekly case notes and reports to the Associate Director of Training.
3. At the direction of the Associate Director of Training, creates and submits case notes and reports in accordance with grant requirements as needed and appropriate.
4. Advocates for program participants as needed and provides follow-up on all program participants.
5. Responsible for implementing clinical protocols/policies for the program.
6. Works in conjunction with the Associate Director of Training to supervise and evaluate BSW students.

Secondary Responsibilities:

1. Works with the Program Director and Associate Director of Training to ensure partipant feedback is included in planning for future outreach and program growth.
2. Conducts periodic reviews and audits of records to ensure an active, accurate program information system based on proper service control/standards, and regulatory agencies.
3. Participates in staff and team meetings. Communicates and coordinates with Associate Director and appropriate staff as needed.
4. Performs other related duties as assigned by the Associate Director of Training.

EDUCATION AND EXPERIENCE:

• MSW Degree from an accredited University or College.
• Must have a minimum of one (1) year case management experience.
• Strong computer and note-taking skills required. Experience with Microsoft word and excel programs required.
• Must possess knowledge with community resources and referral process, particularly in Baltimore City.
• Experience with working in a non-profit organization strongly preferred.

SKILLS AND ABILITIES:

• Must be well-organized with the ability to prioritize, multi-task, and work independently under pressure and tight deadlines.
• Must possess strong written and verbal skills.
• Must have the ability to adhere to a strict guideline of keeping and maintaining confidential information.
• Must have the ability to prepare and submit accurate and reliable reports.
• Must have the skill and ability to establish and maintain effective working relationships with program participants.