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The Jersey City Customer Service Skills Center recruits, trains, and places individuals in careers that offer diverse job opportunities. Our students have procured gainful employment in the following fields: Customer Service, Retail, Banking and Finance, Adminstrative, Education, Health, Transportation, and Security.
The Center is supported by partnerships between the NRF Foundation, employers, local, state and federal government agencies, schools and colleges, and community-based organizations. The Center is a one-stop career center, giving employers and potential employees a central contact point for meeting their employment needs.
The Customer Service Skills Center uses curriculum and training based on National Customer Service & Sales and Pilot Retail Skill Standards. Skill standards are tools that outline the skills, knowledge, and abilities needed by professional retail and service employees to perform their work successfully. Standards provide the framework for training program curriculum that addresses the key elements of retailing, and other sales and service related industries. The Skill Standards address both the work itself (work-oriented components), as well as the knowledge, skills and abilities needed to perform the work.
Classes are free of charge, to New Jersey residents