Visitor Services Volunteer

  • Austin, TX, US

Complete and return a volunteer application by Wednesday, June 1. The application is available at www.hrc.utexas.edu/about/participate/volunteer. Volunteer training will begin in July. Contact Christine Lee at c.lee@austin.utexas.edu with any questions.

Applications will be reviewed, and you will be contacted by a Ransom Center staff member to arrange an in-person interview. Submitting a completed application doesn't guarantee a volunteer position.

Visitor services volunteers are responsible for welcoming and orienting visitors to the Harry Ransom Center and ensuring all visitors have a positive and enjoyable experience. This high-visibility position serves an important role at the Ransom Center because volunteers are the first point of contact for visitors. The function of the visitor services volunteer is two-fold: to be a resource to our visitors and to actively support Ransom Center visitor desk goals (collecting emails, surveys, etc.).

Time Commitment: Position requires a 3-hour per week regularly scheduled commitment from September 2016 through May 2017. Weekday and weekend shifts are available. Mandatory training occurs in July.

Specific Job Responsibilities:

Greet visitors to the Harry Ransom Center and proactively solicit surveys, email addresses, and donations. Duties include:

  • Fielding questions
  • Sharing information about the Ransom Center and its collections, exhibitions, and programs
  • Asking for survey responses, email addresses, and donations.

Volunteers will be expected to:

  • Be outgoing and proactive in greeting guests and collecting info
  • Keep informed of exhibitions, programs, and special events
  • Enforce policies and protocols
  • Ensure desk is organized and well-stocked with museum literature
  • Work in cooperation with visitor desk staff, gallery attendants, and guards to ensure all visitors' needs are met.

Benefits:

  • Specialized training about/on the Center's renowned collections and exhibitions
  • Behind-the-scenes perspective of one of the world's finest cultural archives, including interactions with curators, archivists, librarians, and other experts in the field
  • Special interest activities and volunteer-only book club
  • Access to lectures and special events
  • Discount in the Ransom Center's online store

Qualifications:

Friendly and outgoing individual with strong communication and customer service skills, who is resourceful, listens well, is very comfortable interacting with the public, and has an interest in supporting the Ransom Center's outreach goals. Ability to maintain pleasant attitude even under stress and handle multiple tasks preferred. Ages 18+.

Harry Ransom Center

  • 300 West 21st Street
    Austin, TX, US 78712
    See Map
  • Duration:

    3 months or longer
  • Time commitment:

    Occasional (weekly or monthly)
  • Times of day:

    Mornings Afternoons
  • Days of week:

    Weekdays Weekends
  • Schedule:

    Fixed schedule
  • Extra details:

    Training provided

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Harry Ransom Center


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