GENERAL ROLE DESCRIPTION
The Referral Coordinator facilitates access for patients to specialists and services not provided by Neighborhood Clinic. Neighborhood Clinic offers free, holistic front-line care; the Referral Coordinator is a key link to matching patients with agencies offering the services they need at no or reduced cost.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Meet with patients following provider visit. Review details/expectations about referral with patients.
- If patients received prescriptions or diagnostic imaging orders, ensure paperwork is filled out completely and patient has correct information on how/where to access the medication or service.
- Assist patients with potential obstacles to continued care such as financial or language barriers, i.e. find program that best meets patient's medical and financial needs; request interpreters as needed.
- Provide financial aid paperwork for necessary services, when available, and help patient to complete forms. Review completed packets at patient's request.
- Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical and/or demographic information to specialist/agency.
- Contact patients in follow-up to ensure services were accessed. Document follow-up actions in chart and refer to Clinic Coordinator for help with referral obstacles or patient medical questions
The Referral Coordinator is supervised by the Clinic Coordinator or designee.
- Referral Coordinators are requested to volunteer twice a month (or more often if desired.)
- Volunteer shifts are Mondays and Thursdays from 5pm-9pm.
- Those with daytime availability can perform follow-up and other tasks at clinic at pre-scheduled times.
- A one-time group or one-on-one clinic orientation session of 90 minutes is required.
- Effective verbal and written communication skills
- Computer skills: ability to research on internet; print items; utilize documents, spreadsheets and email
- Communicate with patients in a respectful and compassionate manner, understanding that many are sick, distressed, and/or fearful of next steps.
- Medical or dental office experience
- Familiarity with underserved communities
- Experience communicating with Limited English Proficiency (LEP) patients and interpreters
- Bilingual - any language pair!
Areas of focus:
1323 South Yakima Avenue
Tacoma, WA, US 98405
Duration:3 months or longer
Time commitment:Occasional (weekly or monthly)
Times of day:Afternoons Evenings
Days of week:Weekdays
Extra details:Training provided