Volunteer Resources Generalist

Volunteer Position Description:

The Volunteer Resource Generalist supports the day-to-day functions of the HavServe Volunteer Program, inclusive of recruitment, training, volunteer relations, performance management, compliance and other volunteer resources duties. This position reports to HavServe Executive Director.

Summary:

• Ensure that all volunteer recruiting activities are timely, effective and focused on maintaining the organization's values.
• Recruiting and selection of non-management positions, inclusive of assisting with volunteer position descriptions, posting positions, and tracking open requisitions
• Interview and make recommendations to volunteering management on qualified candidates that have experience, skills, and values that align with the organization's needs.
• Oversee the background check process, ensuring compliance with organization's standards and the FCRA.
• Conduct the organizatiion's volunteer needs that are commensurate with skill level and volunteer position responsibilities.
• Ensure on-boarding of all new volunteers is conducted in an efficient manner, inclusive of educating new volunteers on the organization's beliefs and standards, as well as benefits and policies.
• Extend volunteer position offers and prepare offer documents.
• Ensure all new volunteer paperwork is compliant and all new volunteer data is entered into our volunteer management database timely.
• Update volunteer files to document personnel actions.
• Ensure all volunteer files are maintained properly and in accordance with applicable laws and regulations.
• Assist in the investigation and resolution of volunteer complaints and concerns.
• Provide training to volunteers on programs and processes.
• Provide counseling to volunteers and management as needed.
• Provide training and assistance to Management on processes such as volunteer position offers, discipline, documentation, and termination.
• Conduct preliminary post-accident investigations and prepare and file reports of accidents & injuries.
• Prepare volunteer metric reports as well as other requested volunteering data reports.
• Conduct volunteer surveys and audits as needed.
• Ensure the organization's volunteer database is up to date and accurate.
• Assist in the management and implementation of the volunteer program.
• Assist HavServe CEO in communicating Human Resources policies, procedures, programs and volunteering program laws.
• Keep the CEO informed on all internal issues related to volunteer relations, discipline, safety and etc.
• Handle sensitive, confidential information and assignments with tact, discretion and diplomacy.
• Establish and maintain cooperative working relationships and communicate effectively with all volunteers.
• Display exemplary customer satisfaction skills including dealing effectively with the public, and volunteers.
• Exhibit dependability and reliability in effectively performing all volunteer related tasks.
• Other duties as assigned

Qualifications:

• Bachelor's Degree or equivalent HR experience
• PHR or SPHR certification a plus
• Two to Four years of strong professional, current, progressive HR experience
• Minimum of 2 years benefits administration experience
• Demonstrated knowledge and understanding of employment law, policies and procedures is essential.
• Ability to multi-task and work in a fast-paced, constantly evolving environment
• Ability to maintain strict confidentiality is mandatory
• Ability to effectively interact with and maintain positive, constructive relationships with volunteers and management
• Ability to make recommendations that effectively resolve problems or issues by using appropriate judgment consistent with standards, practices, policies, procedures, regulation or government law
• Demonstrated ability to respond in an emotionally appropriate manner in challenging situations
• Effective coaching skills
• Bilingual (English & French) a plus
• Ability to execute strong written and verbal communication skills with use of proper English, spelling, grammar, punctuation, and business formatting
• Proficiency in the use of E-mail systems and MS Office Suite
• Non Profit experience a BIG plus
• Display professional appearance and conduct