Hospitality and Volunteer Coordinator

Position: Hospitality and Volunteer Coordinator

Reports to: Director General, St. Boniface Hospital, Fond-des-Blancs, Haiti

Overview:

The Hospitality and Volunteer Coordinator is a volunteer position. This position will be responsible for the reservations and management of our hospital's visitors' residence in rural Fond-des-Blancs, Haiti. This position will coordinate with surgical teams and other guests on transportation, accommodations and other group needs. They will also work with other volunteers to coordinate opportunities to work at the hospital in areas of training, program development, engineering or fundraising. This position will aid with stock management and in-kind donation reporting as needed to support the Fond-des-Blancs team.

Job Duties:

Hospitality Coordination

• Responsible for managing the day-to-day activity of the residence center in Fond-des-Blancs, Haiti, including housekeeping inspections, menu planning, reservations and logistics.
• Manage the residence staff including training and scheduling.
• Monitor supplies and request replenishments as needed.
• Observe food preparations to ensure US standards are met to prevent illness.
• Greet all guests and review residence rules and safe practices.
• Act as the liaison between all staff and guests.
• Respond to all building and maintenance issues within the residence and manage the follow-up to ensure all issues are resolved.
• Collect payments from visitors and manage receipts due. Report to the Director of Finance monthly guest stays and payments for proper financial reporting.
• Arrange logistics for visiting groups from abroad including transportation, translation services, scheduling activities, etc.
• Collect payments on any gift items sold and work with accounting to record these transactions.

Volunteer Coordination

• Work on all volunteer coordination including scheduling, transportation and logistics.
• Monitor volunteers to ensure assigned tasks are completed.
• Train volunteers on SBHF's mission ensure their visit to Haiti is a productive learning experience.
• Work with volunteers for long-term goals and objectives on how they can support the organization.
• Act as a single point of contact for volunteers and help resolve any issues as they may arise.

Stock Management

• Work in conjunction with the stock management team to ensure all products are received and documented correctly for the Fond-des-Blancs operations.
• Track all in-kind donations and support the stock management team in documenting pricing and filing backup.
• Monitor supply closets to ensure stock is being properly stored and moved within the hospital.
• Train staff as needed on the stock management procedures.
• Work with the Procurement and Stock Management Officer located in the Randolph office to support supply chain management, as needed.

This position may also be required to participate in other projects as required by the Director General.

Qualifications:

• University degree
• Previous experience working in hospitality or customer relations
• Fluency in French or Creole is a plus
• Have the drive and desire to be a part of a non-profit organization and be willing to help as needed
• Must be flexible and adaptable to an ever changing environment in a developing country
• Be organized and able to multi-task

Benefits:

• Room and board will be provided at the hospital residence in Fond-des-Blancs, Haiti
• Multinational health insurance
• Transportation to Haiti and return airfare as well
• Monthly Stipend
• One month vacation per a year
• Wireless internet available on the hospital campus