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Client Success Specialist

Posted by
Civitech
|
Austin, TX
New
|
Published 28 days ago

Introduction

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes.

Since its founding in 2019, over 100 partners -- a range of nonprofit organizations, national political committees, and individual campaigns -- have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy.


The Client Success Specialist will project manage our award-winning voter registration mail program responsible for registering more than 805,000 voters during the 2020 election cycle. They’ll work closely with our partners to understand their electoral goals, recommend mail best practices, and guide them through the process from design to chase. 


It is important that our team reflects the diversity of the organizations we seek to serve. We strongly encourage women, people of color, people who identify as LGBTQ, and others otherwise underrepresented in the technology sector to apply.


What You Will Do

  • Manage all mail campaigns sourced from our multiple product and service lines.
  • Ensure that all projects are delivered on-time, within scope, and within budget.
  • Once a new partnership is established, work with the sales team to deliver promised products and services.
  • Communicate professionally, frequently, and effectively with clients while their mail program is ongoing.
  • Track project performance, specifically to analyze the successful completion of short and long-term goals.
  • Coordinate internal and external resources, including multiple mail vendors and the USPS.
  • Ensure future resource availability and manage supply stock with regular reports to management about inventory.
  • Remain informed of industry best practices pertaining to voter registration mail and work with our marketing team to communicate our lessons learned externally.
  • Be prepared to wear multiple hats in a startup environment.


About You

  • Experience in the world of political campaigns or advocacy organizations, so that you can understand a campaign’s goals and challenges from the local to presidential level.
  • Foundational understanding of campaign and persuasion mail.
  • Excellent organizational skills with the ability to work on multiple projects simultaneously. 
  • Ability to write clearly, quickly, and succinctly.
  • Excellent client-facing and internal communication skills.
  • Strong work ethic and ability to lead by example. 
  • Experience using data to improve strategy and decision making.
  • Solid organizational skills including attention to detail and multitasking.
  • Self driven, inquisitive, and eager to help others participate in the electoral process.


Additional Qualifications (desired but not required)

  • Experience using SQL.
  • Experience working with bulk mail or commercial mail vendors for large campaigns
  • Experience managing client or vendor relationships.


About our Client Success Team: The Client Success Team is focused on delivering services, building strong relationships with our clients, and ensuring our clients ultimately achieve their electoral goals. This means being responsive, professional, and organized to ensure that clients repeatedly turn to Civitech to achieve their goals.


Civitech is headquartered in Austin, TX. All employees are currently working remotely until it is safe to return to our office. This position can be based in Austin or full-time remote.  


Civitech is not able to provide visa sponsorship at this time. 


Civitech provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. 


Introduction

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    June 1, 2021
  • Professional Level
    Entry level

Salary

$50,000 - $65,000$50K - $65K for Austin based candidates, with adjustments for some major metropolitan areas

Benefits

Benefits include a company health plan with medical, dental, and vision insurance; four weeks paid vacation time per year; 10 days paid sick time; and a competitive company stock plan.

Benefits include a company health plan with medical, dental, and vision insurance; four weeks paid vacation time per year; 10 days paid sick time; and a competitive company stock plan.

Location

Remote
Work may be performed anywhere in United States
Associated Location
1023 Springdale Rd, Austin, TX 78721, USA

How to Apply

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