Chief Operations Officer (COO)

ABOUT THE JOB

The Chief Operations Officer is a mix of strategic and hands-on problem solving across Finance, IT, HR, Marketing, Sales, Strategy, and Business Operations. This roll-up-your-sleeves leader is comfortable working in a small business environment as the trusted partner to a husband-wife leadership team. They will be the right-hand to the CEO and take the reins to run the business. The goals of this position are to 1) run the business 2) execute the CEO’s vision for the company and 3) scale up the organization through the direction of client growth-focused teammates.

This individual has experience working with small businesses, overcoming common challenges, and scaling within a primarily government / NGO client base.

Some Key Responsibilities include:

• Execute the Company’s vision and strategy through the management of day-to-day operations
• Work collaboratively with the CEO and department managers to ensure that the organizational culture remains driven by the CEO’s vision and innovation in the field while remaining flexible and responsive to the needs of clients and the field
• Increase the organization’s capacity for data-driven decisionmaking
• Analyze and manage current operations
• Evaluate current sales processes, analyze opportunities and needs, produce recommendations for the sales team and processes, and oversee the implementation of those recommendations once approved by the CEO
• Analyze how current and new technology can be used to improve operations, sales, and the customer experience and make recommendations to the CEO for approval
• Strengthen financial procedures including reporting and cost-cutting
• Align financial wellness with social impact by creating measurement processes and strategies to integrate social impact into all products and services

ABOUT YOU

• You’re a strategic operations leader with hands-on experience in small businesses who also has sales and technology expertise to scale the business.
• We know people are more than their resume, but to make sure someone is set up for success in this role, we’re looking for
• Master’s degree in business management or related field
• Experience with and understanding of contracting with government
• Managing government project contracts
• Managing business to government components
• At least 5 years of experience in an operations leadership role in an environment with complex people, people, and client systems
• Experience with change management
• Multi-country experience a plus
• Track record of adaptability and pivoting within a leadership role
• Strong written and verbal communication skills
• Strong emotional intelligence and interpersonal skills
• Experience with regional/central office dynamics
• Demonstrated high-level decision-making experience
• Experiencing scaling small business operations into larger companies
• Experience in social entrepreneurship
• Experience with learning and educational software
• High proficiency with Google Suite, MS Office Suite
• Some familiarity or willingness to learn CRM platforms
• This person must have strong analytical and organizational skills combined with high levels of emotional intelligence and the ability to coach and support the development of culturally diverse team members

SALARY INFORMATION $125,000- $150,000

Who You’ll Be Working With

Safe & Together Institute is a U.S.-based, international systems change organization that partners with child protection and other child- and family-serving systems all over the world to improve outcomes for families impacted by domestic violence. Our mission is to create, nurture and sustain a global network of domestic violence-informed professionals, communities and systems. To reach this goal, the Institute offers a range of services including professional training and evaluation, regional and global events, organizational assessments and consultations, practice tools, technical assistance, and our Trainer Certification Program. Learn more about our company and our work here: https://youtu.be/Kq516z0xUrI and here: http://safeandtogetherinstitute.com

The Company is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religious creed, age, sex, gender identity or expression, marital status, national origin, ancestry, genetic information, present or past history of mental disability, intellectual disability, learning disability, physical disability, including, but not limited to, blindness or status as a veteran, pregnancy or pregnancy-related conditions, or any other characteristic that is protected under state or federal law. In addition, the Company complies with applicable state and local laws governing nondiscrimination in employment. The policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, lay-off, re-hire, transfer, leaves of absence, compensation, and training.