Client and Data Services Representative


Job Type

Full Time

Remote

Ok

Salary

Maximum: $60,000.00

Published:

04/12/2018

Start Date:

05/14/2018

Application Deadline:

05/11/2018

Address

1155 15th Street Northwest
Suite 1200
Washington
District of Columbia
20005
United States

Description


TARGETSMART CLIENT & DATA SERVICES REPRESENTATIVE

As a member of TargetSmart’s Client Services Team, you will provide support for progressive organizations and Democratic campaigns, consultants, and polling firms’ use of all of TargetSmart’s data, products, and technology tools. This role includes maintaining relationships with and providing account management for a broad range of clients, educating and training clients on TargetSmart’s data and offerings, and playing an essential role in the overall day to day Client Services operations of TargetSmart by performing a number of critical administrative tasks.


DUTIES AND RESPONSIBILITIES:

·     Triage and troubleshoot daily inbound questions and requests

·     Complete the steps required to onboard new clients

·     Enter client contract information into project management system and connect the contract to the Sales Force account.

·     Submit, document, track and monitor data requests and processing jobs

·     Provide support for a variety of internal and external platforms that host TargetSmart data (first level client facing)

·     Assist in the planning and organizing of the bi-annual Client Roundtable event

·     Assist with the production and reporting of client communications

·      Develop online Client Support content (i.e. - voter file build updates, new data or product release information, frequently asked questions, etc.)

·     Maintain client contact lists in all platforms

Benefits

Fully paid health, dental, life, vision, LTD

401 (k) 3% match

Up to 23 days PTO each year

Level of Language Proficiency

English

Professional Level

Professional

Minimum Education Required

4-year degree

How To Apply

jobs@targetsmart.com

http://www.targetsmart.com

Send resume and cover letter to jobs@targetsmart.com


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