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Operations Assitant

Posted by
The Social Change Agency
|
London, England, United Kingdom
New
|
Published 23 days ago

About The Social Change Agency:

The Social Change Agency comprises a team that are experts in creating social impact using social innovation, peer networks, community organising, collaboration and systemic and organisational change approaches. We provide strategic consulting, communications expertise, training and programme design to create social impact. We combine tried and tested approaches with cutting edge tools and perspectives that often result in original programmes and services that break through long standing challenges. What do we do best? Creating bespoke, blended solutions so the organisations we work with can change the world.

Who we’re looking for:

We are looking for a talented person who will work closely with our Operations Director to ensure that the business operations function efficiently. The role will involve ensuring our internal systems and processes are fit for purpose and being followed by the team, and providing administrative support project delivery where needed. This role will be an integral part of the business, as the operational and administrative support given will span across the team and various projects.

The role would suit someone with a passion for highlighters, order, talking to people, alongside an interest in social justice, systems change and innovation to work to support us in continuing our journey. You will be reporting to the Operations Director and must be ready for the messy, passionate interconnected world that is social change.

Your skills and experience

You will be a detailed person, very organised and good at managing various tasks at the same time. You will be keen to make an impact in a small team and be hungry for searching out opportunities to develop yourself and the business. We are looking for someone who is happy working on their own initiative with energy, enthusiasm and good humour. You must be comfortable with working with groups of people from varied backgrounds along with your work colleagues, and comfortable prioritising urgent, last minute tasks. 

Person specification includes: 

  • exceptional organisational skills
  • demonstrable experience of office operations, understanding of systems and basic bookkeeping 
  • an exceptional attention to detail 
  • ability to manage various tasks and project related administration at the same time, and capable of managing time effectively
  • capability to manage competing priorities
  • IT literate - Experience of working with project management software, CRM and accounting software is desirable 
  • Experience of working within a team. 

We will give you full training on our internal systems and processes and other methodologies that will be relevant to your role. 

What you’ll be doing:

As the Operations Assistant, you will be responsible for undertaking and developing administrative processes, systems and procedures that support us including:

  • Supporting our Operations Director to ensure that our policies, processes, and systems across the team and projects align with and advance business objectives. This includes ensuring our systems and processes are being followed across the organisation, and supporting the development and implementation of any new processes or policies that are needed to move the organisation forward. 
  • Supporting the Operations Director with all operations across the organisation, including support with contracting with clients and updating finance spreadsheets and invoicing support to our bookkeeper.
  • Supporting the consultancy and programme teams to logistically map-out, plan, and manage projects
  • Along with the Operations Director, analyse and maintain operational data to inform our work 
  • Supporting recruitment and onboarding of staff in policies and procedures
  • Supporting compliance across the organisation, board and our CIC
  • Management of our busy office, both virtually and physically 
  • Support SMT with diary management along with governance support
  • Update our CRM (Hubspot) and be the point of call for support in the team for the CRM. 
  • Ensuring that our online filing systems are properly organised
  • Acting as a first point of contact for external correspondents, callers and visitors
  • Use any other skills you bring to the job that can help us increase our reach and impact.

About The Social Change Agency:

The Social Change Agency comprises a team that are experts in creating social impact using social innovation, peer networks, community organising, collaboration and systemic and organisational change…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    December 5, 2021
  • Application Deadline
    October 17, 2021
  • Professional Level
    Entry level

Compensation

Up to 25,000

Benefits

Terms: The role will be full time (37.5 hours/week) - we will consider well structured JobShare applications. 

The role is a permanent contract with potential opportunities for growth and development. We are a small, agile agency and are committed to supporting our staff to acquire the skills and grow in all areas of our business.

We are open to exploring flexible working arrangements and supporting you to meet commitments you may have.

Holiday:  22 days plus bank holidays. We close the office in the days between Christmas and New Years - this time is paid for all staff and is in addition to your annual leave entitlement.

Additional Paid Time Off: We offer 2 days paid voluntary time off, encouraging all staff to serve as trustees or any equivalent voluntary positions to contribute to their communities 

Health Assured Service: The health and wellbeing of our staff is very important to us. We offer all of our staff access to the Health Assured wellbeing service, which offers a 24 hour support line, structured counselling with external support, and a bank of online resources such as webinars and articles tailored towards health and wellbeing for both you and the members of your family.   

Equal Opportunity Employer: We strongly encourage applicants from a wide variety of backgrounds. We are committed to our staff representing the wide variety of backgrounds represented in the communities we work with. If you are concerned that you may not fit 100% of the job specification - please throw your hat in the ring. We never put formal education requirements on any role as we value lived experiences as highly as formal education and training qualifications. 

We follow a blind recruitment process, which means that hiring managers for the role are only able to see your work history and answers to application questions when making the decision to progress to the interview stage. 

Terms: The role will be full time (37.5 hours/week) - we will consider well structured JobShare applications. 

The role is a permanent contract with potential opportunities for growth…

Level of Language Proficiency

 Candidates must be fluent in English. You must have the right to work in the UK independently, as we unfortunately are unable to provide visa sponsorship.

 Candidates must be fluent in English. You must have the right to work in the UK independently, as we unfortunately are unable to provide visa sponsorship.

Location

Temporarily Remote
Work must be performed in or near London, England, United Kingdom
Associated Location
237 Pentonville Rd, London N1 9NG, UK

How to Apply

Applications will close on Sunday 17th of October at midnight. 

Interviews will be held on 21st October 

To apply please fill out this application form. Please note that CVs, cover letters, and/or copies of the question outline will not be considered. 

Webinar:

We will be holding a webinar from 6-7:00pm on 12th October 2021. This will be a chance for you to learn more about our role, the organisation, and ask any questions to the team. 

Please follow this link to register:

https://us02web.zoom.us/meeting/register/tZEsdO6vqT8rH9GC5NHYqjhvrg_Mv_CVBi3i 

Applications will close on Sunday 17th of October at midnight. 

Interviews will be held on 21st October 

To apply please fill out this application form. Please note that CVs, cover…

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