Operations Coordinator

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Published 13 days ago


As the world’s largest LGBTQ media advocacy organization, GLAAD is at the forefront of accelerating acceptance to ensure fair, accurate, and inclusive representation that leads to cultural change. For over 30 years, GLAAD has been a dynamic media force rewriting the script for LGBTQ acceptance. Our work tackles tough issues that shape the narrative and provoke dialogue that leads to cultural change.

GLAAD operates with support from foundations, corporations and individuals from every corner of the United States. Our highly skilled team of more than 50 staff work out of our Headquarters in New York and an office in Los Angeles. Over the past several years, GLAAD has achieved rapid and significant growth and currently has an annual operating budget of approximately $12 million.

The work of GLAAD resembles a campaign-style work environment; there is always a high level of energy, excitement and activity for everyone in the organization; preparing for the next events/activities to accomplish our important media advocacy work, challenging anti-LGBTQ rhetoric and changing hearts and minds about our need for full equality. Staff members are expected to consciously and continuously promote the mission, values, programs, and impact of the organization when presented with opportunities for participating in membership development and reaching out to personal connections on behalf of GLAAD.


Reporting to the Chief Operating Officer (COO), the Operations Coordinator will be a trusted partner responsible for providing critical and high-quality administrative support to the COO, anticipating daily needs, new and shifting priorities. In this role, the Operations Coordinator will manage a diverse range of projects supporting the Operations team, coordinate the day-to-day operations of GLAAD’s New York office and serve as a key liaison internally to other department across the organization and to GLAAD’s LA office. To be successful in this role it is expected that the Operations Coordinator will gain a thorough understanding of GLAAD, including its mission, values, key stakeholders, priorities and programs.

Key/Essential Responsibilities

Administrative Support to COO

  • Provide dedicated administrative support to the COO, including correspondence, meeting scheduling, coordinating all travel and expenses, and traffic management of a high volume of documents for signature and execution.
  • Serve as liaison to Operations team members and other staff across the organization to help facilitate and troubleshoot operational and administrative issues and communications that support the smooth and efficient running of the COO’s office and the organization.
  • Prepare schedules to ensure the timely follow-up to action items from key meetings.
  • As required, provide back-up support for various operations and administrative functions

Project Coordination

  • Work with Operations team to provide insight and identify areas for workflow, systems and procedural improvements and participate in implementing solutions to evolving processes.
  • Work with HR/People Operations Associate to help coordinate employee onboarding and offboarding activities, the GLAAD internship Program, and the staff engagement program, including all-staff and monthly strategy & planning meetings.
  • Assist Finance and Human Resources with the preparation of organizational charts and check processing requests.
  • Assist other departments as requested on projects related to major fundraising events and training seminars.

Office Management

  • Ensure a clean, organized and smooth-running NY office, including office supplies management, coordinating technology support, serving as the primary contact for NY office operations vendors and landlord, and managing conference room scheduling and calendars.
  • Support LA Operations efforts remotely, including supplies management and bi-coastal meetings.
  • Coordinate the scheduling and execution of all facilities management issues including, health and safety, general maintenance and cleaning, and office improvements.

May assume other related responsibilities as assigned by the Chief Operating Officer.

Candidate EDUCATION | EXPERIENCE | Competencies

Education & Experience

  • College degree or equivalent level of education and professional work experience.
  • 1-3 years’ operational experience in a mission-driven nonprofit organization. Prior work as an Assistant supporting a senior executive is highly preferred. 

Knowledge, Skills & Personal Qualities

  • Exceptional organizational and project management skills, including attention to detail.
  • Outstanding human relations skills, including a sense of humor, a positive can-do attitude and the humility to regularly incorporate feedback from others.
  • Flexibility and an ability to work collaboratively in a fast-paced environment that values participation and consensus.
  • Unassailable integrity and the ability to engender the trust and confidence of a diverse and engaged staff.
  • Able to meet multiple time-sensitive deadlines, handle confidential information in a discreet and professional manner.
  • Ability to work both independently and under supervision in a fast-paced, goal-oriented team environment.
  • Proficient in basic office technologies and systems, including Gmail and Microsoft Outlook.
  • Strong commitment to GLAAD’s mission and vision.
  • Willingness to travel, work alternative work schedules and remotely as needed, including nights/weekends.

Physical Requirements and Working Conditions

  • Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites within and away from the city as necessary, including nationwide travel as necessary.
  • Availability to work off-hours shifts or events as required.
  • Strength to lift and carry materials weighing up to 25 pounds.
  • Ability to work outdoors and indoors in a variety of weather and temperature conditions.


Competitive salary commensurate with experience. Benefits include 403(b) retirement plan participation; escalating vacation beginning with 17 days, paid sick and personal days and holidays; and organization-paid health benefits, including medical, dental, vision healthcare and dependent options; flex spending accounts, and life and long-term disability insurance.

GLAAD Commitment to Diversity & Equal Employment Opportunity

GLAAD is dedicated to promoting and ensuring fair, accurate and inclusive representation of people and events in the media as a means of eliminating homophobia and discrimination based on gender identity and sexual orientation.

GLAAD is also committed to providing equal opportunity to all employees and applicants for employment without regard to race, religious creed, color, gender identity, gender expression, age, national origin, ancestry, citizenship status, physical or mental disability, medical condition, pregnancy, marital or veteran status, sexual orientation, height and weight, or other personal characteristics as may be protected by applicable law.

To Apply:

GLAAD has retained ACEUM Advisors & Search to conduct this recruitment/search. To express an interest in this opportunity please contact: Heather Bivens, Senior Search Associate at:  


As the world’s largest LGBTQ media advocacy organization, GLAAD is at the forefront of accelerating acceptance to ensure fair, accurate, and inclusive representation that leads to cultural change. For over 30 years, GLAAD has…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    April 26, 2021
  • Application Deadline
    April 12, 2021
  • Education
    4-Year Degree Required
  • Professional Level


Commensurate with experience


Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
New York, NY

How to Apply

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