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National Quality Control Office Director

Posted by
The Outreach Team
|
Ithaca, NY
New
|
Published 14 days ago

National Quality Control Office Director

The Outreach team is one of the largest field vendors in the country. We work on behalf of amazing progressive partners to win real social change for good. Our goal is to consistently raise the overall level of organizing/canvass work across platforms by thinking holistically about our clients, the campaign we are trying to win, and the staff who work on the campaign.

In the critical upcoming midterm elections, our Quality Control team will be the ones working behind the scenes to maximize the number of registered voters and protect critical grassroots organizations. This team partners with organizations doing voter registration and voter contact work to help them maintain the highest quality of outreach work, which in turn protects individuals’ voting rights and ensures high-quality data for voter outreach efforts

The National QC Office Director will oversee a network of Quality Control offices around the country, hire and manage QC Office Directors, and work with The Outreach Team leadership to build plans to meet the goals of this ambitious project. This position runs through December of 2022.

The National Office Director can be located anywhere in the U.S. close to a major airport, and will oversee offices based in the central and eastern time zones. Significant travel for in-person management will be a requirement of the position starting January of 2022. This is a Manager level position reporting to the QC Project Director. 

Responsibilities

  • Bottom line responsible for meeting the goals of the national project: verifying the quality of all voter registration forms within the required turnaround time
  • Manage Office Directors and oversee their hiring, training, reporting, and day to day work
  • Work with People Department to drive recruitment and hiring goals for expanding our Partner Manager team
  • Train Office Directors on QC procedures, and on training staff in their offices
  • Analyze data and work with the Quality Control Partner Managers to flag trends and problems for partner organizations
  • Identify national trends in data collection, identify problems, and develop and implement system-wide solutions
  • Drive equity and justice priorities across all offices, and train and support Office Directors in running culturally competent call programs
  • Develop staff into leaders, and help Office Directors create and implement leadership development plans for top staff in their offices
  • Maintain high standards in the offices and provide ongoing feedback and evaluation for staff over the phone and on in-person site visits
  • Plan ahead to anticipate workflow and help Office DIrectors to create office employee schedules accordingly
  • Manage and track a national budget and work with Administrator to submit accurate budget updates

Qualifications

Must-haves:

  • 3 or more years of staff management experience, especially in campaigns, canvass operations, or field organizing
  • Passion for progressive policies and civic engagement, particularly among communities of color
  • Thorough planner
  • Extremely detail-oriented: you catch small and large errors that most people miss
  • Intermediate skills in Excel/Sheets
  • Experience using data to plan and improve outreach or field programs
  • Committed to centering equity and justice


Nice-to-haves:

  • Experience with voter registration
  • Bilingual in English and Spanish
  • Advanced skills in Excel/Sheets
  • Experience managing a Quality Control program for a voter registration or voter contact program
  • Experience training staff and managers on cultural competency

Compensation

This is a manager-level position with a range of $69,700-$83,800 per year depending on experience. We offer benefits including fully paid health care, vacation and sick days.

At The Outreach Team we believe deeply that equity within our organization makes us better at our work and helps to build an inclusive progressive movement. We are an equal opportunity employer and we strongly encourage women, people of color, members of the LGBTQ community and people who identify with other underrepresented groups to apply.

National Quality Control Office Director

The Outreach team is one of the largest field vendors in the country. We work on behalf of amazing progressive partners to win real social change for good. Our goal is to consistently raise the…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Professional Level
    Managerial
Salary
USD $69,700 - USD $83,800
/ year

Benefits

We offer benefits including fully paid health care, vacation and sick days.

We offer benefits including fully paid health care, vacation and sick days.

Location

Remote
Work may be performed anywhere in United States
Associated Location
407 College Avenue, Ithaca, NY 14850, United States
Suite 349

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