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Client Technology Manager, Managed Organizations

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Published 9 days ago

An experienced client service professional who will help Arabella’s clients launch and manage social sector projects by supporting technological systems and process flow priorities.

 

Arabella Advisors seeks an entrepreneurial, socially engaged professional to help our clients launch and manage innovative social sector projects. If you want the opportunity to work with a fast-growing and entrepreneurial team reshaping the charitable sector, then this job is for you. The Client Technology Manager will support and refine our client-facing technological systems and process flow priorities for Arabella’s Managed Organizations team. You will be working closely with program staff and other key stakeholders who manage a diverse portfolio of internal and external projects focused on affecting national and global change. They will rely on your operations, relationship management, and systems expertise to enable their efficiency and effectiveness. 

 

Candidates are highly encouraged to research fiscal sponsorship prior to a first interview.

                                                            

Essential Responsibilities

  • Client Technology Portfolio Management: Ongoing system evaluation, ensuring portfolio is up to date with our client needs and changes within the industry; optimize platforms to deliver excellent service and lower costs of doing business
  • Cybersecurity: Ensure effective cybersecurity training and programs are in place for our clients by analyzing data, recommending and implementing trainings, and driving toward high engagement rates
  • Training and Ongoing Support: Support and lead Managed Organizations account staff and clients to effectively use our technology, specifically Microsoft products, online fundraising, and technology procurement resources
  • Project Management: Identify opportunities for process improvements and serve as project manager for these medium-sized projects; project manage technology workstreams and related dependencies associated with launching nonprofit entities
  • Budget Management: Manage client technology budget including contract and vendor management, monthly or quarterly reconciliation with client accounts, and analyzing ongoing operating costs and recommending changes as needed
  • Knowledge Management: Ensure client technology systems and processes are well documented and both clients and internal teams have the necessary resources to execute their work effectively and efficiently

 

To Be Successful in This Role, You’ll Need:

  • Three to six years in technology, management consulting, business analysis, and/or project management roles
  • The ability to provide excellent service, including being able to address challenging service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
  • The ability to help effectively communicate complex concepts, both written and verbal; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content
  • Strong entrepreneurial spirit and the ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others
  • Outstanding organization and prioritization skills - ability to manage multiple demands, projects and deadlines in a fast-paced environment
  • The ability to facilitate and negotiate among stakeholders with conflicting needs and to generate consensus among decision makers
  • The ability to work cooperatively and inclusively with others to achieve shared goals, including encouraging and facilitating effective compromise, drawing on the capabilities of all team members, and leading team-level knowledge sharing
  • The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
  • Experience or interest in philanthropy, nonprofits, foundation operations and management

 

Other Preferred Skills and Experience:

  • Degree in technology, social sciences, mathematics, economics, or other related field
  • Salesforce Administrator Certification
  • Data analysis and visualization skills a plus
  • Experience with market research


An experienced client service professional who will help Arabella’s clients launch and manage social sector projects by supporting technological systems and process flow priorities.

 

Arabella Advisors seeks an entrepreneurial…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    November 22, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Benefits

This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our base salaries are based on a blend of similar sized organizations from different sectors, including nonprofits, foundations, and professional service firms. They are also based on local market rates and differentiated by geography.

All full-time staff are eligible for our generous benefits package on their first day of employment:

  • Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
  • Paid time off- 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
  • 401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
  • Reimbursements for your personal cell phone plan and fitness
  • Pre-tax withholding for transportation and parking
  • Bonus incentive opportunities
  • Access to professional development opportunities

This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our base salaries are based on a blend of similar…

Location

Temporarily Remote
Work must be performed in or near Durham, NC
Associated Location
Durham, NC, USA

How to Apply

Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job.

 

Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know.

We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process.

 

While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position.

 

We will review applications as they are received and look forward to hearing from you.

Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job.

 

Arabella…

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