Support and Training Consultant

Job Type

Full Time

Salary

Minimum: $40,000
Maximum: $50,000

Published

08/06/2018

Address

115 West 30th Street
801
New York
New York
10001
United States

Description

SPEKTRIX is a rapidly growing collection of arts managers with a passion for technology whose mission is to help arts organizations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support, which is changing the way that arts organizations sell tickets and manage their audience relationships. We are always looking for new ways to approach problems, share knowledge, and work more efficiently and effectively for the benefit of our customers. You’d be joining a team of nearly 100, based across our London, Manchester and New York offices and working with over 350 arts organizations in the UK and North America.


The role

We’re looking for someone who is excited by the chance to help arts organizations make the most of their business-critical software. We’ve built a reputation for supporting clients in technical and strategic ways. On any given day you might find yourself building an innovative marketing report, helping a fundraising team analyze their business processes, or advising on audience services strategy. In short, we love our system and we want our users to love it too. Your job is to help them achieve their goals through collaboration, creative problem solving, and generally being an engaged and thoughtful professional.


Responsibilities

-Providing industry-leading customer service to ensure clients are using Spektrix well

-Providing onsite and over the phone training on key areas of the system

-Proactively working with customers to ensure that they are using our tools effectively to develop their audiences, grow revenue, and streamline their business processes

-Building business critical reports in close collaboration with clients to ensure they have access to the data they need in value-adding ways

-Supporting customers and web development partners in ensuring Spektrix is effectively integrated into our clients’ websites

-Ensuring that any suggestions for improvements to the software are fed back effectively and accurately to the engineering and product team

-Assisting in arranging and performing usability testing on new software features

-Collaborating across the business to ensure the team continues to improve internal processes

-Helping to spread the word about client success by writing blog posts, case studies, and customer support articles


You should have

-Excellent interpersonal and communication skills in person, over the phone and in writing

-An ability to apply your existing skills and knowledge to solve new problems

-Aptitude for learning new technologies and tools

-Interest in using technology to help arts organizations be successful

-Strong analytical skills

-The ability to work under pressure and on tight deadlines.

-Interest in contributing to the overall development of a young, mission-driven company


You might also have

-Experience working as a box office, marketing, or development professional in an arts organization

-Experience in a client facing and/or support role with a technology company

-Basic knowledge of, or exposure to, Visual Basic

-Basic knowledge of, or exposure to, modern web development tools and languages such as HTML5/CSS, JavaScript, PHP, and Web Components


What we’re offering

-Salary range: $40-$50K annually

-Company paid medical and dental insurance as well as a matched 401(k)

-Regular career coaching and development to help you grow within the company or, if appropriate, to help you acquire a new role outside the company with the skills you’ve gained at Spektrix


Other requirements

-You should be prepared to travel throughout North America for this role - longer trips may be required to our head office in London

-You must be legally authorized to work in the United States for any employer without sponsorship

- You must be willing to work occasional evening and weekend hours which would replace regular business hours



Professional Level

None specified

Minimum Education Required

No requirement


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