Operations & Marketing Coordinator

ABOUT PERCOLATOR

Percolator Consulting empowers mission-driven organizations to use technology to mobilize and engage their supporters. We work at the intersection of technology and strategy, and our team is made up of technologists who have deep experience in the non-profit sector. We are experts on the Salesforce platform, including complex customization, application development, and integrations, as well as other technologies that power social change efforts. Our headquarters are in Seattle, but we work with developers, designers, and clients across North America. Our client list includes organizations such as The Mountaineers, Sacred Heart Community Service, GO Public Schools, Fair Food Network, Appalachian Trails Conservancy, and David Suzuki Foundation. We love our clients and their missions, and they inspire our work. 

We believe that the right strategies and tools, in the right hands, can change the world, and we deliver those strategies and tools to our clients every day. Sound like your dream work place? Read on!

THE JOB

The Operations and Marketing Coordinator is a new role designed to meet the needs of a growing consulting firm. The goal of the Operations and Marketing Coordinator is to ensure the smooth running of the business while contributing to marketing efforts and a positive culture of equity and inclusion for all employees and clients. 

DUTIES AND RESPONSIBILITIES

The below description of duties and responsibilities will likely evolve and change as the person’s skill sets grow and the demands of our company change.

Financial Management (40%)

• Prepare and submit monthly invoices to clients. Track and follow-up as needed on client questions about invoices.
• Perform all accounts receivable and accounts payable duties.
• Responsible for Percolator payroll process with payroll vendor.
• Work with the accountant to ensure monthly controls and filings that include account reconciliations, quarterly and annual tax filings.
• Assist with the preparation of annual organizational budget and end-of-year analysis.

Operations and Business Management (40%)

• Responsible for documenting and maintaining internal policies, controls and processes developed in collaboration with Percolator partners and staff.
• Maintain Percolator’s CRM (Salesforce)
• Develop, maintain, amend, review, and close out select client contracts and subcontracts.
• Manage the contract calendar and deliverables in collaboration with Percolator partners and project coordinators.
• Support the new hire process and intake with the relevant supervisor, including providing new employee orientation.
• Manage company benefits offerings.
• Ensure the accuracy of staff time records including hours worked, PTO/vacation, and other leaves of absence.
• Plan and execute internal events and celebrations to promote a positive work culture.

Marketing Support (20%)

• Coordinate email marketing efforts in collaboration with the team, including our regular newsletter.
• Coordinate the development of project case studies.
• Maintain company website and support any website remodel.
• Maintain conference calendar, and support session submissions and travel arrangements for staff.
• Manage and execute client and partner appreciation efforts. 

REQUIRED QUALIFICATIONS

Direct Experience in:

• Accounts receivable, accounts payable, invoicing, and accounting software required.
• Client contract management. Legal contract knowledge is a plus.
• Preparing payroll.
• Applying DEI and anti-racism knowledge and skills to operations.
• People operations including a general understanding of basic human resources administration.

OUR PERFECT CANDIDATE (YOU?)

You are passionate about helping nonprofits achieve their missions and inspired by excellent campaigns and interested in the consulting sector. You are a skilled administrator, have proven bookkeeping skills, and friendly customer service orientation. You have strong writing skills and you’re a personable communicator and not afraid to ask questions. You are comfortable with technology, like to figure things out, and are interested in building your expertise. You are super well-organized and detail-oriented. You like working with smart (and sometimes goofy) folks and are comfortable working with an all-virtual team (even when there’s not a pandemic). You’re also ready to roll up your sleeves and pitch in on tasks outside of your job function when the need arises.

Salesforce experience is not required, but it’s a huge plus. Other big pluses include: 

• Experience working at and/or with nonprofits
• Experience with content management systems like Wordpress, Drupal, or Plone
• Experience with broadcast email platforms like Campaign Monitor, MailChimp, Marketing Cloud, etc.

SALARY & OTHER DETAILS

The salary range for this position is $50-65K, depending on skills and experience. We envision this as a full-time position but for the right candidate we might consider a less-than-full-time schedule (and balance the workload appropriately). We provide a generous benefits package for full-time staff, including 100% employer-paid health and dental insurance, employer-paid life insurance, retirement plan with employer match, three weeks vacation, two weeks of sick leave, 11 paid holidays, a budget for all needed equipment, and co-working space membership if desired. Benefits are prorated for part-time staff, depending on % FTE. This position may require very occasional overnight travel (if we ever get to travel again), typically not more than a few times/year. Percolator is an equal opportunity employer and values team diversity.

LOCATION

This position can be located anywhere in the United States.

TO APPLY

Please send a REAL cover letter (detailing why you would be good at this job, what relevant experience you have, and why we’d like to work with you) and resume, CV, or LinkedIn profile to: jobs@percolatorconsulting.com. This position is open until filled but preference will be given to applications received by April 19, 2021.