Fundraise Up is an ultra fast growing ( x10 a year) technology startup servicing the nonprofit market. We provide a new approach in fundraising tech and raise x2 revenue for nonprofits compared with traditional platforms. Our customers include UNICEF and Save The Children. Our customers take the extra revenue we generate for them and do great things in the world—like feed hungry children and cure diseases.
We’re located in a newly renovated, top floor of a former firehouse in Gowanus (sorry they took the firepole out before we moved in). We have an outdoor deck for company drinks after hours and have a hypoallergenic schnauzer for petting. The culture is chill but fast-paced, techie and admittedly a bit cocky when it comes to our tech.
You’ll work with a team that is on its game, very collaborative, supportive, and drama free. We all have superpowers... and we're looking to add yours to the team.
Why join us?
- We work for nonprofits but we pay ‘for-profit’ salaries. $70-80K a year.
- In a high-growth start-up, things move fast. Today you're a Nonprofit Support Engineer, next year you have 5 people in your department and become Head of Support.
- Stocks! — not options. Big difference (we can explain). You would get 0.2% equity which we're expecting to be valued at >$1M by our planned exit in 2024+.
- You don’t have to kill yourself working but realize that your performance is directly tied to the benefit you’re bringing to the company.
- You get in early at a unicorn-bound startup which opens doors for you to walk in as senior management at the world’s top tech companies in the future.
- Startup-style PTO. Need a day off? Take a day off.
- 100% employer sponsored medical + dental + vision insurance (Up to $1K/per month)
- Work in the office—this is not a remote position. Yes! We say it's a perk in today's world ;)
Here’s what a typical day may include... if that day had 48 hours in it:
- Get to the office to hit the ground running.
- Make your espresso.
- Give an update from the previous day and the day’s plan during our daily morning team meeting.
- Check HubSpot and process 10 new issues such as duplicated record in CRM, question about the JS API or Zapier fields.
- Verify and write a bug ticket for engineering.
- Write a Helpdesk article about new upcoming Amazon Pay payment method. How to connect and reconcile reports.
- Update screenshots and enhanced a previous Helpdesk article about Salesforce integration.
- Check with engineering on where we are with new CRM integration release date.
- Have your lunch on our outdoor deck looking at the Manhattan skyline. Share some of that lunch with Diego (our office Schnauzer—no grapes, chocolate, or onions please). He will definitely ask for some.
- Update the changelog and write new blog post about a new feature.
- Set agenda for next day.
- Decompress on the deck with the team (beverage of choice).
- Go home.
- Repeat until we exit.
- Spend a year on the beach in Costa Rica, or wherever you want.
In short, you'll me handling technical support issues, escalating them when needed. You'll be managing, writing and organizing and running the help center and knowledge base. You'll be keeping up to speed on new features being released and writing help articles for them. You'll look at how to create the best support experience and process now, so it's in place when you become the Head of Support and managing a team.
What you bring to the table:
- Previous SaaS tech support experience.
- Strong written and verbal communication skills both virtual and in person. Clear communication.
- Strong technical skills. You won’t need to write code but you need to be a superuser and understand the difference between SDK and API.
- Strong technical writing skills. You will write a lot of support articles and own the Helpdesk.
- Strong QA skills. You'll help to find issues with the product and client setups.
- Ability to work with minimal supervision but play well with others.
- Obsessive attention to detail.
- Sense of humor (life’s too short).
- Not be a clock watcher. We’re a start-up so we run fast and hard to the finish line which is an exit in 4 years. We’ll rest then. (this is important)
- Willing to jump in to help colleagues. We all wear different hats at times when necessary.
- Assume best intentions when dealing with customers and team members.
- Treat fellow employees with respect.
- Being bilingual is great but not a must. Among us, we speak English, Swedish, Russian, Italian, Portuguese, Spanish, German, Ukrainian—and that’s just in our Brooklyn office. You just need to speak English well.
- Previous coding experience a bonus .