Salesforce Technology Manager

An experienced professional who will help Arabella’s client-facing staff leverage Salesforce to launch and manage social sector projects.

If you want the opportunity to work with a fast-growing and entrepreneurial team reshaping the charitable sector, then this job is for you. The Salesforce Technology Manager will support and innovate our Salesforces instance and work with internal teams to optimize their client work. You will be working closely with program staff and other key stakeholders who manage a diverse portfolio of projects focused on affecting national and global change. They will rely on your operations, relationship management and systems expertise to enable their efficiency and effectiveness. 

Candidates are highly encouraged to research fiscal sponsorship prior to a first interview.

Essential Responsibilities:

• Identify opportunities for improvements and serve as project manager for Managed Organizations-related Salesforce system enhancements
• Design and lead staff trainings, create related resources and host bi-weekly office hours
• Lead and motivate staff and clients to develop and implement meaningful use of technology, and provide related trouble-shooting support
• Identify patterns in requests, and, where appropriate, propose and implement solutions
• Maintain systems, process documentation, and data quality
• Build and maintain strong working relationships with technology stakeholders across Arabella; ensure understanding of impact across all platforms and teams of system improvements
• Collaborate with broader Arabella Advisors Salesforce team to determine priorities and ensure alignment across the firm

To be successful in this role you’ll need:

• Minimum of three years’ experience in technology, business analysis, and/or project management roles
• Demonstrated strong understanding of Salesforce, and how to improve Salesforce processes
• Strong entrepreneurial spirit and the ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others
• The ability to help effectively communicate difficult written and verbal messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content
• Outstanding organization and prioritization skills - ability to manage multiple demands, projects and deadlines in a fast-paced environment
• The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
• The ability to work cooperatively and inclusively with others to achieve shared goals, including encouraging and facilitating effective compromise, drawing on the capabilities of all team members, and leading team-level knowledge sharing
• The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
• Experience or interest in philanthropy, nonprofits, foundation operations and management

Other Preferred Skills and Experience:

• Salesforce Certification
• Degree in technology, mathematics, business, finance or another related field

About Arabella Advisors

Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation.

About Arabella’s Managed Organizations Team

Arabella Advisors provides operations and management support to multiple nonprofit organizations, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4). These managed organizations house new and innovative public interest projects and nonprofits, as well as coordinate collaborative initiatives between donors and administer grants programs. This type of structure is commonly referred to as fiscal sponsorship, and candidates are highly encouraged to research fiscal sponsorship prior to a first interview. The managed organizations provide support to a diverse range of projects, including many focused on conservation, global health and civic engagement.

Our Commitment to Diversity, Equity, and Inclusion (DEI)

Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement.