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Resident Construction Liaison

Posted by
DVM Consulting LLC
|
Salem, MA
New
|
Published 17 days ago

POAH Communities, a mission-driven organization specializing in the professional management of affordable multifamily housing, is seeking a highly qualified individual to serve as temporary full-time Resident Construction Liaison for the Salem Heights apartment complex located in Salem, Massachusetts. This individual will have experience and demonstrated ability to successfully serve as a liaison between residents and construction.  


RESPONSIBILITIES

  • Participate in the surveying of residents to best understand their needs and parameters regarding relocation
  • Interface with each resident’s support system to ensure seamless provision of services and/or address obstacles to relocation, when necessary
  • Administer relocation policies as outlined in the owner-approved relocation plan
  • Manage resident temporary relocation needs (e.g., schedule movers, provide boxes, make hotel arrangements and organize community room space).
  • Communicate to residents construction related items that will affect them via written notifications (in English and Spanish), email, phone, and/or community meetings.
  • Collect data, track and monitor relocation budget and expenses (moving expenses, utility costs, resident reimbursements, etc)
  • Ensure quality construction standards  and preparations are in place to minimize resident disturbance
  • Be the “point person” for residents to express construction related concerns and document all resident complaints.
  • Attend weekly construction meetings 
  • Ensure construction personnel  and residents adhere to COVID-19 protocols 


Reporting to a Property Manager, but will work closely with the Assistant Property Manager, Resident Service Coordinator, Maintenance Supervisor and the Construction Superintendent. 


QUALIFICATIONS/REQUIREMENTS

  • Post high school degree is preferred but not required.
  • Strong verbal, written and customer service communication skills are essential. Must be fluent in English and  Spanish – verbal and written.
  • Must be motivated and enthusiastic about helping others.
  • A positive attitude and a desire to learn and take on more tasks and responsibilities as needed.
  • Excellent interpersonal skills. Able to work with diverse populations and to communicate effectively with numerous stakeholders.
  • Ability to work under time constraints on a variety of projects and tasks
  • Demonstrated time management skills and proven organizational skills.
  • Basic proficiency in the use of computers including Word and Excel.
  • Familiarity with Yardi software is a plus.
  • Knowledge of HUD regulations, forms, inspection criteria and processes is a plus.


The proper onboarding and training will be provided. This is a temporary position with the possibility of permanent employment after construction completion for the right candidate. Salary is competitive and commensurate with experience.  Not entitled to benefits until 90+ days of having worked full-time. 

POAH COMMUNITIES is an Equal Opportunity Employer

POAH Communities, a mission-driven organization specializing in the professional management of affordable multifamily housing, is seeking a highly qualified individual to serve as temporary full-time Resident Construction…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Temporary
  • Start Date
    April 29, 2021
  • Education
    High School Diploma Required
  • Professional Level
    Entry level

Salary

$35,360 - $49,920

Benefits

Not entitled to benefits until 90+ days of having worked full-time. 

Not entitled to benefits until 90+ days of having worked full-time. 

Level of Language Proficiency

Strong verbal, written and customer service communication skills are essential. Must be fluent in English and Spanish – verbal and written

Strong verbal, written and customer service communication skills are essential. Must be fluent in English and Spanish – verbal and written

Location

On-site
Salem, MA, USA

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