Technical Consultant

Who is Sidekick Solutions?

Sidekick Solutions is an independent software consulting firm, specializing in Bloomerang donor management software, Social Solutions Apricot™ and Penelope case management software, and WizeHive/Zengine. We help nonprofit organizations set up, streamline, and make the most of their software with a range of professional services for implementation, reporting, consulting, data migration, system integration/automation, and database audit/cleanup. We believe software can help our clients do better work with less effort, so we offer products and services that make our client’s software systems easier to use and more capable.

Job Description / Responsibilities

We are seeking a motivated individual and willing learner to help our team manage and deliver technical solutions for our clients. This position designs and executes projects based on a defined scope of work and is responsible for technical output, client satisfaction, project goals, and project budgets. The role is a mixture of project manager, solutions specialist, systems analyst/designer, and database administrator. The ideal candidate has the soft skills to organize projects and engage clients with a high level of customer service along with the ability to complete the technical work required in a project’s deliverables—including data migration, report design and development, database builds and queries, and more. The ideal candidate is also curious about how things work and is able to think through and design solutions based on complex assumptions or conditions. This position also works on marketing, sales, and business development along with other duties as assigned.

Skills / Qualifications

• 3+ years client facing experience as technical consultant, client success, software support, or other technical SaaS roles
• Web-based case management, donor management, and applications/grants management software experience required; experience with Bloomerang, Social Solutions Apricot, Penelope, or WizeHive/Zengine preferred
• Database design, build, and administration capabilities preferred, including MySQL, FileMaker, Airtable, or other databases frameworks 
• Experience working with APIs and integration tools like Zapier also preferred
• High proficiency in Excel required with emphasis on large data file manipulation and reporting; experience with Tableau, SAP BusinessObjects, or Power BI preferred
• Outstanding written and verbal communication skills with aptitude for customer service
• Strong project management and organizational skills; prior project experience preferred; we use Asana and Harvest/Forecast software to manage projects
• Able to manage performance targets for total time and billable time worked and organize a weekly workload to achieve targets
• Able to manage multiple projects and deliverables simultaneously and deliver accurate recommendations that support client success
• Able to move from conceptual and planning phases into implementation and deliver solutions for clients
• Independently motivated to get work done with high standards and an attention to detail
• Nonprofit experience preferred

Work Environment

• Work from home or co-working office (remote), wherever is best for you
• Frequent 1-on-1 engagements with clients via email, phone, and virtual meeting
• Flexible work schedule with responsibility for monthly production-based goals
• Reports to owner of company and collaborates frequently with other team members 
• Project ownership with autonomy to make decisions within company principles
• Access to team members via chat and video, plus weekly team meetings
• May require some client and team-related travel

Compensation / Benefits

• Compensation dependent on experience, range $65,000-$90,500 per year
• Performance-based bonuses
• Reimbursement for your technology and office costs
• Company-sponsored professional development, training, and certifications
• Health insurance, retirement match, PTO, Holidays, and Sick Time